Customer Reviews

2,290
4.1 out of 5 stars
Fitbit Wireless Activity/Sleep Tracker, Black/Blue
Color Name: Black/BlueChange
Price:$179.99 + Free shipping with Amazon Prime
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Showing 1-10 of 256 reviews (1 star)show all reviews
140 of 158 people found the following review helpful
on May 6, 2012
Color Name: Black/BlueVerified Purchase
Like many others I purchased the Fitbit Ultra thinking it would be an excellent way to record my activity levels, and their website which functions similarly to other sites like Livestrong.com is very nicely organized and provided a nice amount of visual aids and tracking fields to allow you to stay on top of things. After a few weeks of use, the website is decidely the best part of this product, and can be used without purchasing a Fitbit.

PROS
-Nice website.

-Seems to track steps accurately (when you're walking anyway, see cons)

-Wireless syncing is automated, pain-free, and reliable.

-'Stairs Climbed' tracking is nice.

CONS
-Poor engineering. At first the product feels slick and has a nice, rubberized feel. Within a few days though I started noticing that each time I took the clip off of my waist that the pieces of plastic had coming apart at the seams and I would have to 'snap' the thing back together in 3-5 individual locations. Seriously?! At this price I would expect this thing to be sealed shut with lasers. No excuse for this.

-Inaccurate mileage. I read a number of complaints about the unit inaccurately tracking mileage, which was often refuted as the unit not being calibrated to stride length. I spent a ridiculous amount of time attempting to calibrate my sride length; cross referencing specific routes with a number of dynamic maps such as Google and Bing, and it made no difference. My regular 4 mile route was typically over-estimated by about 1.5 miles. Even distances as short as 1/4 mile were recorded up to twice the actual distance.

-Sleep tracker is useless. Based on the readings, you'd think I was a chronic sleepwalker. I even recorded myself sleeping on my webcam one night to make sure this wasn't the case, and after correlating the times Fitbit showed a spike of activity ('awake') with the video showing absolutely no motion beyond a slight arm twitch or roll-over, it was obvious that this feature is entirely useless.

-Tracks steps while travelling in vehicles. As others have noted, the unit often will track steps while driving, and mine arrived with some 32,000 steps already recorded on it, which I assume is from the shipping. Since there is no way to turn the unit off or edit the data from the website to correct for this error later, it makes it impossible to know for sure that you have an accurate reading.

As I said, it's a good idea and I look forward to this technology developing a little bit more; but for now this product is entirely too expensive to be so flawed. I will continue to use their website to monitor my weight-loss, but I will be returning the Fitbit Ultra to Amazon on Monday.
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69 of 80 people found the following review helpful
on October 27, 2011
Color Name: Black/Blue
Got FITBIT ULTRA few days ago (direct from their web site thru. my company's link). The unit seems to be very sleak and is very portable.
After a full charges and created user profile with thier web site, I was so excited to begin the "walk/run" just for the fun of it... but not for long. After 6 hours of the next day, the device is no longer responds or displays any info. I connected, resync, reset, attemped to upgrade firmware based on their web site's recommendation but no luck. I've tried to contact their support several times but no reponse by real person.
The syns only worked for very first time and data was way off. It recorded that I did about 11,900 steps and archived at about 9 miles... wow 9 miles, really...? I actually ran only for 5 miles and walked few hundred steps, but 9 miles is totally not accurate .

Anyway, the concept is good but if you run into any problem and need their customer support... well, you may have to think again before buying their product. I am feeling $$ lighter in my pocket :(.
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47 of 55 people found the following review helpful
on January 23, 2012
Color Name: Black/PlumVerified Purchase
I thought long and hard about what kind of activity tracker I wanted before purchasing- between HRM, pedometers, GPS, etc.
I definitely made the wrong choice.

I spend a lot of my time climbing as well as running, so I wanted something that would reflect general activity and not just steps. Although a HRM would be ideal, I was discouraged by having to wear the strap (which I'm liable not to do) and the bulkiness of the pieces. I thought this would be a good compromise, and also could get a measure of my sleep.

THIS DEVICE COUNTED STEPS WHILE I WAS DRIVING. I drove about an hour yesterday, and the fitbit added over 1500 steps to my day. This completely defeats the purpose of the device. This is a huge flaw.

It really has no use beyond being a pedometer, which you could get much much more cheaply and accurately.

I would return this product if I hadn't thrown away the packaging.
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35 of 40 people found the following review helpful
on January 10, 2012
Color Name: Black/Blue
Loved the idea of this product however my base station was not working/syncing and it's now been 2 weeks and still no resolution. I'm returning this for my money back.
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40 of 47 people found the following review helpful
on January 9, 2012
Color Name: Black/BlueVerified Purchase
Original review: Haven't been able to successfully use this with our Macbook Pro with Snow Leopard. We are in the process of trying to get help from Fitbit, who IS responsive, but hasn't resolved the issues yet. The product itself is GREAT and quite encouraging from a fitness standpoint to get a person moving and to give great feedback on activity, but without the ability to sync, much of the usefulness is diminished. Will update review when/if we are able to get it working consistently.

Updated review: We have messed around for an entire month now emailing back and forth with the fitbit people. Their emails have been primarily along the lines of suggesting we reboot the computer, re-whatever the fitbit with the computer (my husband has been doing all the techie part of this). Not one word that has had any substance whatsoever about the actual problem we are facing.

Seems like if it works, and it obviously does for some people, then it's great. We pursued trying to work it out because my husband loved it so much (birthday pres 12/31), but after a month, I cannot see that fitbit has the first idea about how to address the problem. So disappointing, because it has such promise. But beware, email is the only way to contact the company, and their responses are relatively slow and pretty ineffective, and I am an extremely patient person.

I'm sorry to leave such a negative review, but this company has created a product that clearly does not work seamlessly with a Mac.
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16 of 17 people found the following review helpful
on February 12, 2012
Color Name: Black/BlueVerified Purchase
I was very excited about getting good data from the FitBit. Instead, the info that is logged is completely erratic and there is little correlation to what I actually do versus what is recorded. This is also true when recording sleep. Sometimes FitBit records way over what I actually do, and sometimes way under. What is recorded is totally random with no relationship to actual activity. I am going to try to return it and get my money back.
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48 of 58 people found the following review helpful
on January 28, 2012
Color Name: Black/Blue
Be prepared for support hell if it does not work out of the box. There is only one way to contact support, through e-mail. Even better, if you post something negative about your experience on a forum, someone from fitbit will find it and post you should send an e-mail to that e-mail.

There's a lot of folks out there having issues getting it to even work, and all of them report the same thing, support taking forever to get back to them. Want to return it? Same e-mail.

Never purchase a product the company cannot adequately support.
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33 of 39 people found the following review helpful
Color Name: Black/BlueVerified Purchase
I couldn't wait to get my fitbit! I heard about it from an enthusiastic Weight watchers member. It came in the mail a week ago. I have been following the instructions but it will not allow me to complete set up. The device does not light up as instructions tell me it will. I contacted the support people via emai,( the only option available to contact for help aside from the on line instructions which have not helped in my situation)and I was told via auto response that it would take 3 days to hear from someone. It took 5 days. The email instructions did not help at all. I sent another email and got another, "Sorry it may take 2 days to respond to your email!" If I don't get someone to call me and walk me through the process satisfactorily, I want my money back!!
Not happy!
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62 of 77 people found the following review helpful
on October 26, 2011
Color Name: Black/BlueVerified Purchase
I am pretty encouraged about the possibilities of this device. The only issue is it will only sync every 2-3 days without any pattern. There is no way to force a sync, other than trying the reset button on the bottom of the base station and reinstalling the software. I have done this multiple times, tried to reach their customer support (wrong name) without any response.

It is a great idea, in principle, if there was customer support if you receive a lemon

Update 10/27/11 = customer service finally emailed me back. There is an issue with their software and many mac devices. They are working on a patch to fix it, but no eta. Sometimes MACs work and other times they don't per the response.
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42 of 52 people found the following review helpful
on November 16, 2011
Color Name: Black/PlumVerified Purchase
The product worked as described until the usb base unit failed. The customer service has so far been non-existent. The customer service phone number was hard to come by, and when called offeres a call back, which hasn't happened yet. The prefered method of contact is apparently email, and I am still waiting on a response there too. We have two units, and the base unit on the one that still works can be used for both, so we are still functioning, though limping along.
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