Most helpful critical review
750 of 779 people found the following review helpful
Great Idea, Still Needs Work
on December 28, 2011
I received my first Fitbit for an early Christmas present last year in 2010 and LOVED the features. I had been increasing my workouts at the gym and was working retail at the time, so I loved seeing my steps and calories burned adding up. I also don't sleep well, and the Fitbit was able to tell me how restlessly I actually slept. After having the Fitbit for a month, I was in love.
HOWEVER...by the end of February, my Fitbit was falling apart. I was attaching the device to my bra as suggested or to slim pants. If you want your Fitbit to last beyond two months, I suggest you NEVER do this. The blue plastic part on the inside separated from the outside shell revealing the hardware inside and making it impossible to attach to the base station and charge. I'm the kind of person who is never hard on things I own and was very frustrated by the seemingly cheap, inflexible plastic. I did wear the device every day, but being that it is a device meant for tracking fitness progression, I assume the goal IS to wear the Fitbit every day.
I finally contacted customer service in March describing my disappointment in the product and to their credit they did send me a new Fitbit with no questions asked and simply asked me to return my old one. Unfortunately, when my new Fitbit arrived, the display was so faded that I could only read my stats in a completely dark room. Once again customer service had to ship me a new device.
I am now using the same device that was replaced in March and while it still works, it started falling apart again in November. I had ONLY been using the Fitbit with the included belt clip so as not to break the device's delicate structure, but the outer shell still started breaking away from the blue plastic. The belt clip is also made from the same cheap, inflexible plastic so I'm on my second one of those as well.
In short, I love what the Fitbit is aiming to achieve. The features are great, and I became almost obsessed with trying to beat my personal bests. Unfortunately, a lot needs to be done to improve durability. If you plan on using the Fitbit every day with the belt clip, it still may only last you a year or so. If the company comes up with a way to solve these problems, I would rate this product five stars. Until then, it is only just so-so for me.