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The Five Dysfunctions of a Team Unabridged Edition
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The model consists of a pyramid with the five dysfunctions of a team (from the bottom, up):
1) Absence of trust: stemming from an unwillingness in the team members to be vulnerable and genuinely open up with one another about their mistakes and weaknesses.
2) Fear of conflict: inability to engage in unfiltered, passionate (yet constructive, though it may strike you as odd) debate.
3) Lack of commitment: no buy in and commitment can be expected when ideas and opinions have not been aired and genuinely taken into consideration prior to a decision.
4) Avoidance of accountability: without commitment to a clearly defined set of goals, team members will hesitate to call their colleagues on their actions and behaviors that are counterproductive for the team.
5) Inattention to results: Lencioni brings it all home through the realization that avoidance of accountability leads to a state where team members tend to put their individual needs above the team's collective goals.
Throughout the last leg of his book, Lencioni contrasts how dysfunctional teams behave by comparing them to a cohesive team in the case of each of the five dysfunctions. He also provides suggestions on overcoming each of the dysfunctions and insights into the role of the leader in this process, all in a very structured and to-the-point way.Read more ›
As I read this book I discovered:
1. A vocabulary I can use with my team to discuss dysfunction.
2. A self-analysis that will get the discussion started.
3. A clear model for implementation.
As a team leader, this book challenged me to:
1) Lead selflessly
2) Take risks
3) Encourage conflict
4) Embrace the power of meetings
4) Direct my team around a common theme
This book is simple, practical and filled with wisdom. Highly recommended.
Summary - A start up has just hired a new CEO, an older woman with operational experience in bricks-and-mortar companies where she had to deal with a dysfunctional team, including one especially venomous worker.
The framework of the 5 Dysfunctions:
* The first dysfunction is an Absence of Trust. This happens when team members are not open with one another about their mistakes and weaknesses.
* This sets the tone for the second dysfunction - The Fear of Conflict. Teams that lack trust are unable to engage in unfiltered and passionate debate of ideas. Instead they resort to veiled discussions and guarded comments.
* The lack of healthy conflict is a problem because leads to the third dysfunction - Lack of Commitment. Without having aired their opinions in the course of passionate and open debate, team members, rarely, if ever buy in and commit to decisions, though they may feign agreement during meetings.
* Because of this lack of commitment, team members develop the fourth dysfunction - Avoidance of Accountability. Without committing to a clear plan of action, even the most focused and driven people often hesitate to call their peers on actions and behaviors that seem counterproductive to the good of the team.
* Failure to hold one another accountable create an environment that leads to the fifth dysfunction - Inattention to Results, which can thrive where individuals put their needs (ego, career development, or recognition) above that of the team.Read more ›
The organization of "Five Dysfunctions" is as follows. The bulk of the book comprises of an extended fictitious example of a dysfunctional group, and slowly works through the underlying principles. These principles are then succinctly presented in the last few pages of the book, along with further analysis and suggestions on implementation. This organization allows the principles to slowly sink in through the book, but then gives the reader a very focused section the use for later reference and review.
A great strength of the book is that it avoids the all-too-frequent tendency of creating tension and then resolving it more quickly than would happen in real life. Reading the story gives you a sense of the effort needed to work through the dysfunctions of a team. The tools are presented to the reader, but without the illusion of a quick fix. Rather, "Five Dysfunctions" gives a simple message that inspires, energizes, and creates a vision of hope for how thing could be in a team.
One "a-ha" experience I had while reading this book is that some of the teams I have been on - teams where we all got along just fine - shared at least some of the five dysfunctions which made them less than effective.Read more ›
Most Recent Customer Reviews
I've read a lot of leadership books, and this one is my favorite. It's told in a fable setting with a made-up company and staff. Read morePublished 18 hours ago by Doc Stew
This is a great book. Made so much sense and lends itself to a daily practical application. A definite must read!Published 1 day ago by Ernesto Crucet
Quick read with reasonable corporate scenarios. Biggest takeaway for me is to accept that conflict is sometimes needed for productive interactions and meetings.Published 1 day ago by TK
I read this for a class in college. It is a great reference for any relationship whether it is business or work. Read morePublished 3 days ago by Helen
I've managed people for over 20 years but only discovered this book 2 years ago. I can only imagine how much better I would have done with Mr. Read morePublished 3 days ago by Chris Tsakalakis
Great book for teams that really want to improve their performance.Published 3 days ago by Michael Battaglia