We rec. our machine yesterday and so far have made coffee, hot choco, and, tea. I am more of a tea drinker and my hubby loves coffee. I love the ease of use of this machine. The coffee is good and strong. I guess you can make it less strong but the machine works great. Just as advertised. The wellness teas are great. White tea w/ orange, green tea w/ jasmine, exotic chia(cinnamon,clove),yum. The green tea is great to help w/ the afternoon munchie period. Like I said the machine works great for all size cups and mugs. No messy cleanup and I like the two pack option, coffee, tea or choco and then the specialty whips. We already have hot water in our kitchen so I have not used that part, however, you do have to remove the charcole filter to use the hot water dispenser, but, that is also very, very easy to do and then just stick it back in when you are done with that option. It is thin and long from front to back so I just turn ours sideways on the counter and it fits nicely against the backboard to give more room on the counter. Easy water dispenser removal, fill, and return. Would recommend. So far...hopefully no updates will be needed. More reviews on [...]. Some reviews said that it vibrates...have not had that problem.