From the Inside Flap
When the landmark best-seller Flawless Consulting was first published more than three decades ago, it was quickly adopted as the "consultant's bible." With his legendary warmth and passion, Peter Block explained how to deal effectively with clients, peers, and others. The book continues to speak to people in a support function inside organizations as well as to external consultants.
This thoroughly revised and updated third edition of Peter Block's groundbreaking book explores the latest thinking on consultation. It includes new insights about how we can organize our consulting around discovering the strengths, positive examples, and gifts of the client organization or community. The book remains a practical and specific guide for anyone who needs to develop a capacity for deeper relatedness and partnership—which means it is for all who wish to make a real difference in the world.
This new edition covers the consulting challenges that have arisen from the way we routinely communicate electronically and live in the virtual world. Block suggests ways to overcome the distancing and isolating effects inherent in electronic connects. The book also includes practical guidance on how to ask better questions, gives suggestions for dealing with difficult clients, and contains expanded guidelines on more engaging forms of implementation.
Flawless Consulting includes two new examples, taken from health care and educational reform efforts, to show how consulting skills can be useful (and often transformative) in a broader context. These illustrative examples point the way for achieving changes for leadership in business, government, religion, human services, and more.
Like the first two editions, Flawless Consulting affirms the notion that authentic behavior and personal relationships are the key to technical and business success. By demonstrating their ability to be truly authentic at each step in the process, consultants can aim toward creating workplaces that are more collaborative and ultimately more successful.
From the Back Cover
Praise for the third edition of Flawless Consulting
"Consulting at its best is about action and interaction,relationships and results. In a highly readable guide that is bothinspirational and practical, Peter Block leads consultant andclient together through a proven approach to realize theirfuture."
—Samuel R. Strickl and chief financial andadministrative officer, Booz Allen Hamilton
"Surpasses the high standards of relevance, clarity, and wisdomcharacteristic of previous versions. . . . Whether one's consultingexperience spans five years or fifty, there is a great deal in thisnew edition to prompt us to reflect on our own practice and todiscuss with colleagues."
—Roger Harrison, independent consultant and author ofConsultant's Journey: A Dance of Work and Spirit and The CollectedPapers of Roger Harrison
"Peter Block has written a masterful third edition of hismasterpiece, Flawless Consulting. Important additions to the thirdedition are the strength-based strategies that many are beginningto use . . . in solving seemingly intractable problems in healthcare and other industries. They are featured in a new ChapterTwelve and form a common thread that runs through this entirepath-breaking book."
—Jon C. Lloyd, MD, FACS senior associate, PositiveDeviance Initiative; clinical advisor, Plexus Institute
"Peter's masterwork, Flawless Consulting, has been my go-toguide since the first edition. . . . Flawless Consulting isnot just a practical, useful, and inviting book for practitioners.It's all those things, but it's also a book about some of the mostvexing issues we face when consulting to organizations—issuesof resistance, truth, doubt, vulnerability, and accountability. Ifyou find yourself giving advice to people making choices, then thisbook is a must-have for you. Buy it today, use it tomorrow."
—Jim Kouzes, award-winning coauthor of thebest-selling The Leadership Challenge and The Truth AboutLeadership, and Dean's Executive Professor of Leadership,Leavey School of Business, Santa Clara University
"My company uses this book as our primary guide to consultantskills. Interestingly, our most experienced consultants value theinsights from Flawless Consulting the most. It has made a bigdifference in how we think about and work with clients."
—TØnnes Ingebrigtsen, CEO, mnemonic as