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Flipping the Switch: Unleash the Power of Personal Accountability Using the QBQ! Hardcover – December 29, 2005

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Flipping the Switch: Unleash the Power of Personal Accountability Using the QBQ! + QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life
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Product Details

  • Hardcover: 144 pages
  • Publisher: Putnam Adult; 1 edition (December 29, 2005)
  • Language: English
  • ISBN-10: 0399152954
  • ISBN-13: 978-0399152955
  • Product Dimensions: 8.5 x 5.8 x 0.7 inches
  • Shipping Weight: 9.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (64 customer reviews)
  • Amazon Best Sellers Rank: #91,531 in Books (See Top 100 in Books)

Editorial Reviews

From Publishers Weekly

Leadership guru Miller expands on the anti-buck-passing principles of his QBQ: The Question Behind the Question in this winsome volume of business homiletics. The QBQ methodology aims to replace plaintive, querulous thoughts of "Why is this happening to me?" and "When will others do things right?" with more constructive questions like "What can I do to contribute?" This shift in perspective, he contends, short-circuits the unhelpful behaviors of blaming, complaining, procrastinating and "thinking like a victim," and empowers people to solve problems themselves instead of whining about them. The ethos of personal accountability, he continues, reinforces other virtuous habits, including learning, creativity, service and trust, and imbues organizations with a cheerful, cooperative, can-do spirit. The author conveys these truths in a plainspoken style, replete with business anecdotes on such topics as great (or sullen) customer service, the importance of delegating and the demoralizing effects of e-mail flame wars. Miller's credo of personal accountability is not a sufficient moral code; sometimes it licenses unreasonable-and somewhat ironic-demands for customer pampering, as when Miller wishes a hotel clerk would make himself personally accountable for shining his scuffed shoes. Still, Miller's call for active engagement instead of passive resentment is a useful one that readers will find easily digestible and mildly inspiring.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

About the Author

John G. Miller is the founder of QBQ, Inc., an organizational development company dedicated to making personal accountability a core value for organizations and individuals. QBQ, Inc. has worked with hundreds of Fortune 500 and other companies and governmental and non-government organizations internationally. Miller, who appears frequently on national television and radio, is the author of the bestselling QBQ! The Question Behind the Question and Flipping the Switch: Five Keys to Success at Work and in Life. He lives in Denver.

More About the Author

Hello, QBQ! fans - and believers in PERSONAL ACCOUNTABILITY. If you want to contact me directly, just email John@QBQ.com!

And visit our main site here: www.QBQ.com

If you're looking for the newly rewritten QBQ! book, it's here at Amazon. Ignore the "2004" date in the Amazon description text. As long as you get the version with the gold star/burst on the front, you've got the right one! Inside the book it says "2004/2012" - and it is our best version yet.

Follow us on ...

Twitter @QBQGuy
Facebook: theQBQ
LinkedIN: JohnMillerQBQ

Big news!

My wife, Karen, and I (7 kids!) have just written the expanded edition paperback "Parenting the QBQ Way - How to Be an Outstanding Parent and Raise Great Kids Using the Power of Personal Accountability." Good, practical stuff. Just think what can happen when we eliminate Blame, Victim Thinking, and Procrastination from our families! Buy it here at Amazon. Or learn more at: www.QBQ.com/PQW

My newest organizational book is titled "Outstanding! 47 Ways to Make Your Organization Exceptional"! Find it here at Amazon or at www.OutstandingOrganization.com

And visit our main site here: www.QBQ.com

I grew up in Ithaca, NY. Father Cornell U. wrestling coach for 26 years and a Christian pastor for 40. Mom was a homemaker. I am a Cornell University grad, 1980. Five years with Cargill as a commodity trader (grain).

Started in the training business selling leadership and sales management training in 1986.

Have lived in UpState NY, MN, MT, MO, MN again, and now CO. Moved to Denver in 1997 after 12 years in Minneapolis. Why? THE WEATHER!

Karen and I have been married since 1980 and have 6 daughters, one son, and three grandchildren.

I keynote meetings/conferences on "Personal Accountability and the QBQ!" Go here: www.QBQ.com/John

Customer Reviews

This book is easy to understand, full of great stories - and fun.
Whoever reads this book will be able to relate to what John is saying, and see how taking personal accountability can really change ever facet of your life.
K. Lowenstein
This makes Flipping the Switch readable without having read his first book.
R S Cobblestone

Most Helpful Customer Reviews

28 of 32 people found the following review helpful By Isabelle on April 12, 2008
Format: Hardcover
Flipping the switch is a very enjoyable read in which the author John Miller is basically asking the question: Would you rather be part of the problem or the solution? To be part of the solution, all it takes, according to him, is a shift in perspective. Instead of asking "why me?" switch to "what can I do?". It is a simple shift, which takes you from the victim's chair into the driver's seat and allows you to experience satisfaction and transformation in all areas of your life.

In this respect the book reminded me very much of the work of Ariel and Shya Kane Working on Yourself Doesn't Work: A Book About Instantaneous Transformation , How To Create a Magical Relationship and Being Here: Modern Day Tales of Enlightenment. The Kanes also present the idea that a shift in perspective can transform your life instantaneously and take you from the realm of working on yourself and thinking, to the realm of being yourself and being enlightened. Instantaneous Transformation is accessible when you flip the switch and choose to be present in the moment rather than lost in your thoughts.

I highly recommend both the work of John Miller and Ariel and Shya Kane to anybody looking to live a "bright" life!
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19 of 22 people found the following review helpful By R S Cobblestone VINE VOICE on January 16, 2006
Format: Hardcover
Flipping the Switch further develops author John Miller's motivational "the question behind the question" philosophy.

I have not read QBQ, his first book. I became acquainted with Mr. Miller by reading Flipping the Switch. It is intriguing enough that I look forward to tracking down that first book.

Miller wants his readers to be efficient and effective in their daily lives, forgoing the blaming "who" and "why" type questions about life, love, happiness, and productivity for the "how" and "what" type questions. Instead of "Why me," he asks the reader to explore the "How can I" philosophy, as in:

"What can I do to solve this problem?"

"How can I contribute?"

Miller states that the blame game is not productive. Instead, he encourages his readers to look for the positive, the changeable, and the possible.

I thought he did a nice job reviewing the contents of his first book, QBQ, in Chapter 2. This makes Flipping the Switch readable without having read his first book.

My chief complaint is that it is too short for a hardback book (129 pages)! Hopefully, future editions will combine these two books into one (128 + 129 = a book with 257 pages, a much more appropriate length). At some point, as his philosophy is practiced, Miller will have to document real changes in people and businesses. Let's hear the success stories!
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9 of 9 people found the following review helpful By Rolf Dobelli HALL OF FAME on October 3, 2006
Format: Hardcover
If you like your self-help advice in a quick-to-read, easy-to-digest format, you'll enjoy this sequel to the book, QBQ! The Question Behind the Question. In his first book, author John G. Miller explained that instead of whining, "Why does everything bad happen to me?" you should take responsibility and ask yourself, "What can I do to improve my situation?" That's the QBQ, and asking it stops you from blaming and complaining, and empowers you to find your own solutions. In this book, Miller takes personal accountability up a notch, and teaches you how to improve your relationships at home and at work by adopting the five "Advantage Principles: learning, ownership, creativity, service and trust." At times, the book can get a bit preachy, but the examples are entertaining and the advice is simple, clear and solid. If you're looking for a fast shot of effective, feel-good self-help advice, we recommend Miller's accessible program. Or to pose the question his way: if your QBQ is, "What can I read to learn how to solve my own problems?" this book is your answer.
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19 of 23 people found the following review helpful By J. Nariman on August 15, 2007
Format: Hardcover
"Flipping the Switch" is a small but muscular tool. It helped me to get out of a cycle of complaining, pushing me to ask "What Can I do about this situation?" rather than "Why is this situation so annoying?" As a teacher, I have found I can sometimes dwell too much on the faults of the school system, or my colleagues, blaming them for the way things are, rather than truly trying to make a situation better myself. When I catch myself doing that now, I remember the QBQ, or the question behind the question: rather than saying "Why is the bureocracy preventing me from getting things done?" I ask, "What can I accomplish right here, right now?"
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12 of 14 people found the following review helpful By Meryl K. Evans on January 2, 2006
Format: Hardcover
In his previous book, QBQ! The Question Behind the Question, John G. Miller shows how to change our thinking by asking questions in a different way. In Flipping the Switch, Miller provides more examples on how to ask questions to hold ourselves accountable in work and life. Doing this leads to five advantages Miller calls the Advantage Principles:

* Learning - Living an engaged and energized life through positive personal growth and change.

* Ownership - Attain goals by becoming a solution-oriented person who solves problems.

* Creativity - Find new ways to achieve by "succeeding within the box."

* Service - Do for others what you don't have to do, and build a legacy by helping people succeed.

* Trust - Develop deep and rewarding relationships.

The book takes only an hour to read and quickly pulls someone out of the doldrums and changes them into a ball of energy, hence Flipping the Switch. Asking QBQ helps us avoid becoming defensive and pointing fingers and changes a person's thinking from "It's her fault" to "How can I fix this?"

This follow-up book divides the examples into the five advantage principles to demonstrate how each principle works. It's not necessary to read QBQ! before reading this one as the concept is easily recaptured, but QBQ! is also a fast and enjoyable read and seeing more examples gives you more ideas on how to ask the question in a different way.

Whenever you feel down or frustrated, grab this book and get instantly energized, ready to tackle anything that comes your way in both work and personal lives.

Changing habits usually doesn't happen quickly, but QBQ can. Spend one hour with this book and save hours of needless aggravation and wasted time on handling things the wrong way.
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