Most helpful positive review
93 of 96 people found the following review helpful
Generally a very good bag, but have had some problems 2 years later
on July 29, 2011
I bought this bag about 2 and a half years ago, and have been reasonably happy with it. It looks great and the leather is very good quality. The inside is nice and the striped canvas is a nice extra detail.
The problems I've had, however, prevent me from giving this a full 5 stars. They are all related to fasteners, loops and hardware on the bag, which makes me hope they have bumped up the quality on these parts since. Here is what I've run into: [please see the update at the end of the review -- Floto repaired these problems for me]
1) Recently, one of the leather loops that holds the shoulder strap completely snapped. The leather on the loop just ripped and the bag dropped to the ground. It seems like the loops are far too thin. Looking at the other loop, it appears that it might eventually have the same problem.
2) The spring clips on the shoulder strap that secure it to the bag itself are somewhat weak. They bend and cause the spring loaded part of the clip to spring out. It's hard to describe but quite annoying, as it causes the strap to come off of the bag. It's not a huge problem, since I can bend the clips back to shape with a pair of pliers, but annoying nonetheless.
3) The metal "feet" are not secured to the bottom of the bag terribly well. The middle one is barely still on my bag, and will likely fall off very soon. This will cause the bottom of the bag to wear prematurely.
I'm going to send it in for repair, so I'll likely update this review when I get it back to describe my experiences with their repair service. I'm hoping they a) put on stronger shoulder strap loops, b) fasten the feet down more firmly or replace them, and c) perhaps find a stronger clip for the shoulder bag strap.
Overall I really like how nice the bag looks, and I hope that I get these problems fixed easily. I've bought 2 other products from them more recently that I haven't had problems with, so I like the company, just hope I can get these issues resolved.
Floto fixed these problems for me and seems to have updated the problem areas on the newer bags. They have a lifetime warranty and I've had very good experiences with their customer service, so I can definitely recommend buying this bag. As I mentioned above, I have 2 other products and have been happy with everything.