Top critical review
543 people found this helpful
Foodlovers is a Ripoff
on September 1, 2013
I would give the customer service, and the web site a -5.
I watched the infomercial for Food Lovers Online on a Sunday afternoon so I went to the web site (or could have called) as the infomercial said to do I could not see the cost until I put in my card number and there was no option for the items the infomercial said I would receive free and I also wanted to pay 1 time not payments that was not an option either. I tried to back out and it charged my card anyway.
After I tried to back out it took me to the online site so I was trying to get a confirmation number and thought was how I was to get a receipt. I could not find out anything except a log in so I logged in thinking that was what I needed to do to get a receipt still nothing so I filled in some information still no information, I closed the site.
The information said I would get all these free items and be able to go on line for support and if not satisfied I would get a full refund. I also went to foodloversonline.com and it even stated that they had a 3 week free trial.
I strongly suggest you update your web site to match the infomercial that is the only reason I refused the product. It may be a good product but I will never know, I email the company on Tuesday to cancel the product, but it was too late the product was already shipped I call the following week Monday after I refused the package to stop any more charges to my card.
I called food lovers and talked to JP told him that I refused the package and was checking to see how long before I would get a refund. JP said that as soon as they received the product back and when I asked that no more charged be put on my card he said he could not.
3 weeks after I returned the product still no refund and another charge was applied to my card. I called the postmaster she said that should have received it within 2 weeks max, so I called Foodlovers again and this time I spoke to Rebecca and when I requested a full refund ($55.94 product; $64.87 online service & $27.97 1st payment) she told me that they would as soon as the product was returned. I told her that the product was returned 3 weeks ago and that the postmaster said that they should have received it last week. Rebecca asked me for a tracking number I told her I did not have a tracking number, she put me on hold to check. Rebecca said that she tracked it and that it was on the way back (If there no tracking number how can she see that it was being returned unless it was there and not processed) and that she would refund the 55.94 and the 27.94, when I asked about the 64.87 she said that that was non-refundable. I told her that the web site and the infomercial said that if I was not satisfied for any reason that they would refund all the money, she told me that since I logged in to the online that I was not entitled to a refund. When I requested to speak to her manager she refused and repeated that I was not entitled to the refund I again asked for a manager and she just kept repeating that I was not entitled to a refunded. I did tell her that I was contacting the Better Business Bureau, my credit card company and that I would everyone how I was RIPPED OFF!