Top critical review
38 people found this helpful
Five-Star Product, One-Star Support
on April 29, 2012
The Foscam F18910W is an very good IP camera at a good price. Once setup and functioning, it is easy to operate and very effectively allows me to monitor my home while traveling. However, unless you're knowledgeable about IP's, how to establish a website, proxies, etc. you will need to allow a substantial amount of time to educate yourself or find a friend with the necessary understanding and get them to help you set it up. There was effectively no technical support available to me from Foscam despite my various efforts. First thing you're told in a recorded message when you call them is that if you purchased the camera from Amazon or another retailer rather than directly from them, they will not help you unless you pay them and let them remotely control your computer. They did indicate that you could email a specific question to them for assistance, and I did try that but never heard back from them. Then after trying to follow the somewhat incomplete instructions that came with the camera, I decided I would pay their fee, but was never able to reach a human in order to do that. Ultimately, I got help from a friend's son who does this sort of work for a living and who guided me through the rest of the setup process.