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The Screen that Would Not Fold but The Seller Who DID Bend!
on June 21, 2012
I just received a replacement 5x7 chromakey blue-green screen from Fotodiox, even though I have already processed a refund for the defective first screen I purchased. I was pleased when I first contacted Fotodiox about the broken wire frame on the first screen, because they indicated a replacement would be sent out asap. Unfortunately they were out of stock for that screen and after a few weeks, I complained about the wait, and received a refund through Amazon. I believed that was the end of the story, until I received the replacement screen just a few days ago, and unfortunately I cannot return the defective screen because it cannot be folded back up again.
Unsure of the next step, I have written to the Seller here on Amazon asking for direction.
I still believe these types of screens are the best, if and I repeat, IF you fold them up properly. There are many video instructions online to assist in that quest, but folding them improperly can be devastating. Oh and by the way, if the frame breaks, you need to be careful of the ends of the broken frame because they can be sharp. I taped mine and am still able to use at least a part of the screen depending on the shoot.
On June 21st, I received an email from Fotodiox explaining they did not know of the Amazon-initiated refund, or would have not shipped a replacement screen. However, in the same email, they did indicate I may keep the screen since this was not my fault. A very generous position by foftdiox indeed. I honestly believe that this is one those rare vendors (sellers) who know exactly how to treat their customers, even when it costs them some money. Great prices! Excellent products, and obviously OUTSTANDING customer service!