Foundations of IT Service Management: based on ITIL (English version) [Paperback]

Jan Van Bon (Editor)

Book Description

Publication Date: September 15, 2005 | ISBN-10: 9077212582 | ISBN-13: 978-9077212585 | Edition: 2nd

The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support, Service Delivery and Security Management as the official Introduction to ITIL, plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam.

While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination.

Editorial Reviews

Review

'An excellent preparation tool for basic ITIL certification exams.' --Malcolm Ryder, CA Architect

'No book have I recommended more highly than this. Without exception it's the one book reference to IT Service Management.' --David Messineo, Computer Associates

From the Publisher

Endorsed by the International Publications Executive Sub-Committee (IPESC) of itSMF. Published on behalf of ITSMF NL. Foundations and Introductions are available in English, Dutch, Spanish, Italian, Russian, German, French, Chinese, Japanese, Brazilian (Portuguese), Korean and Danish. Arabic due Winter 2006. Electronic versions are also available in selected languages ¨C for further details visit the Van Haren Publishing website.

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Product Details

• Paperback: 231 pages
• Publisher: Van Haren Publishing; 2nd edition (September 15, 2005)
• Language: English
• ISBN-10: 9077212582
• ISBN-13: 978-9077212585
• Product Dimensions: 9.3 x 6.6 x 0.5 inches
• Shipping Weight: 1.1 pounds (View shipping rates and policies)
• Average Customer Review: 4.6 out of 5 stars  See all reviews (12 customer reviews)
• Amazon Best Sellers Rank: #221,305 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

12 of 12 people found the following review helpful:

3.0 out of 5 stars Good and not so good. . ., December 16, 2007

By 

Stephen T. Young "S Young" (Nashville) - See all my reviews
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Amazon Verified Purchase

This review is from: Foundations of IT Service Management: based on ITIL (English version) (Paperback)

The Good: I used this book as THE only major study source to pass the ITIL Foundations and indeed, it has the essentials to pass the exam -I passed with room to spare using only this *plus* a Transcender Practice exam (Oh yeah, and the ITIL chart that sells here for $11.) So, in one way of looking at it, there is a lot of helpful info here and it does the job to pass the exam. Also, it is the most affordable reference I could find.

The Not So Good: EXTREMELY boring! (another comment below has more detail about this) It written to be only a catalogue of Service Management elements and how they relate. A few illustrations were begun in the first chapter, but were discontinued by Chapter 2 making this very painful read. It is written in a way that the necessary info and the relationships of the processes are elaborated on enough to pass the exam, but again, so boring. It was also too repeatitive.

I hold several certifications and am the type of person who keeps all their books, however, I gave this one away the same day I passed the test. Several reasons: one, there is no index whatsoever for future reference -that would have been both easy for the publisher and extremely helpful for future needs; also, it is just so boring, nothing I want to see again. The numbering sequence when I first bought it I thought followed the Service Management Publications numbering, but not so, so there is no correaltions to that 'Bible' of ITIL. Seems to me that would have also been helpful and easy to do.

I do recommend this IF you can endure the pain and if you obtain something else to suplement. My choices of Transcender ITIL practice exam and the chart worked for me. I definitely am keeping the chart for future reference.

11 of 12 people found the following review helpful:

5.0 out of 5 stars Excellent book to understand the ITIL basics, January 9, 2007

By 

Ramanan Veeranan - See all my reviews
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This review is from: Foundations of IT Service Management: based on ITIL (English version) (Paperback)

Excellent book to understand the ITIL basics and to clear the foundation certification. I would recommend this if your objective is to clear the certification in a short span of time. There are other books available if you want to read every process in detail.

9 of 11 people found the following review helpful:

5.0 out of 5 stars Excellent reference, November 11, 2006

By 

J. Miller "Black Metal Fan" (Florida) - See all my reviews
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This review is from: Foundations of IT Service Management: based on ITIL (English version) (Paperback)

I just finished the ITIL Foundation Certification class (still awaiting test results) and this book was used for teaching. The book is more clear and concise than the older version which a coworker has. Since I am in charge of one of the ITIL processes at work and wasn't familiar with the "Seperation of Duties" I really needed this book. I will use this book and knowledge gained from the class in order to Implement the process.