As business becomes more and more dependent on technology, there is considerable attention given to the concept of aligning IT to the business. Until ITIL version 3, this concept remained mostly conceptual. The IT Infrastructure Library, by focusing on the principle of providing services, empowers IT and the business with the tools they require to enable this alignment. Having become the de-facto standard in IT Service Management, ITIL is rapidly gaining popularity across the globe. Written by an ITIL trainer who has taught thousands of students at hundreds of organizations, Foundations of IT Service Management - The Unofficial ITIL v3 Foundations Course in a Book, provides the reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing the information required to pass the ITIL v3 Foundations exam, this book goes beyond those basics to also provide real understanding of ITIL to further your knowledge and abilities as a valuable part of this IT/Business alignment. Using a case-study approach, real issues are discussed that represent challenges experienced in almost every IT organization. This book is supported with access to online sample exams that are constantly updated as new material is available. Additionally, access to the author is provided to ask questions prior to taking your exam giving you the greatest opportunity to learn the material and successfully pass your ITIL Foundations exam. Based on reader input and the latest ITIL(r) v3 Foundations syllabus, this book has been updated to provide readers with the most up-to-date exam preparation material possible.
Book Description
Editorial Reviews
About the Author
Brady Orand is an independent trainer, author and lecturer for leading training organizations as well as develops innovative books and techniques to provide learning solutions to students around the world. Starting his career as a Product Developer, Brady has been developing Service Management Solutions for more than 20 years. Working for companies such as Intel, BMC Software and Accenture, Brady has grown his understanding of IT Service Management to enable him to better assist companies' IT Service Management initiatives. Brady is ITIL Service Manager and Project Management Professional certified. He holds a B.S. in Electrical Engineering and a Masters in Business Administration.
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Most Helpful Customer Reviews
2 of 2 people found the following review helpful:
1.0 out of 5 stars
Avoid the Kindle version,
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This review is from: Foundations of IT Service Management - The Unofficial ITIL® v3 Foundations Course in a Book (2nd Edition) (Kindle Edition)
I was excited about this book, but it is full of too many serious typos to give anything other than a one-star review. Over and over again, entire sentence fragments and misplaced, even splitting words apart. It is more like reading an encrypted text than a book. Unfortunately for the content, I cannot overlook the complete lack of editing for the kindle edition. The publisher should be ashamed, and Amazon should pull this book from the Kindle store.
1 of 1 people found the following review helpful:
1.0 out of 5 stars
Kindle version - Needs professional editing,
Amazon Verified Purchase(What's this?)
This review is from: Foundations of IT Service Management: The Unofficial ITIL(r) v3 Foundations Course in a Book (Paperback)
This Kindle version requires someone to actually read it from start to finish. If Amazon or the book's publisher would like me to review for a fee please get in touch. Otherwise, please halt the sale of amateur work and have it sent to Project Gutenberg for some 'open source' treatment.
Thank you, T
1 of 1 people found the following review helpful:
4.0 out of 5 stars
Inexpensive way to prepare,
Amazon Verified Purchase(What's this?)
This review is from: Foundations of IT Service Management: The Unofficial ITIL(r) v3 Foundations Course in a Book (Paperback)
I bought three books about ITIL, this one, one that had an online tutorial, and one that had only practice exams. I read this book first, which made the online tutorial very easy to follow, and made it easy to do well on the practice exams. I started this process on a Friday evening, spent all day Saturday and Sunday studying, and passed the ITIL v3 practice exam in about 20 minutes the following Monday. As a consultant, many of my clients ask if I am ITIL v3 certified and for about $120 in materials and 16 hours of prep time I got my certification. This book was easy to follow and seemed to contain all of the topics I needed without adding anything extra. I was able to follow along despite cramming everything in on one weekend. It is a fairly inexpensive book, so I think buying this book is a cost effective way to prepare.
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Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
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