Customer Reviews

Foundations of IT Service Management: The Unofficial ITIL(r) v3 Foundations Course in a Book

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4 star:		(3)
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1 star:		(2)

 

 

I was excited about this book, but it is full of too many serious typos to give anything other than a one-star review. Over and over again, entire sentence fragments and misplaced, even splitting words apart. It is more like reading an encrypted text than a book. Unfortunately for the content, I cannot overlook the complete lack of editing for the kindle edition. The publisher should be ashamed, and Amazon should pull this book from the Kindle store.

This Kindle version requires someone to actually read it from start to finish. If Amazon or the book's publisher would like me to review for a fee please get in touch. Otherwise, please halt the sale of amateur work and have it sent to Project Gutenberg for some 'open source' treatment.
Thank you,
T

I bought three books about ITIL, this one, one that had an online tutorial, and one that had only practice exams. I read this book first, which made the online tutorial very easy to follow, and made it easy to do well on the practice exams. I started this process on a Friday evening, spent all day Saturday and Sunday studying, and passed the ITIL v3 practice exam in about 20 minutes the following Monday. As a consultant, many of my clients ask if I am ITIL v3 certified and for about $120 in materials and 16 hours of prep time I got my certification. This book was easy to follow and seemed to contain all of the topics I needed without adding anything extra. I was able to follow along despite cramming everything in on one weekend. It is a fairly inexpensive book, so I think buying this book is a cost effective way to prepare.

"Good Book, Lots of information and examples. Will not only help prepare you for the exam, but also to understand how to use and apply the information. His website is also very userful (and free).
I used it in conjunction with the official book.

I purchased this book to get an overview of ITIL V3 as I haven't planned to get certified but I did want to understand the basics. This book accomplished that quite well and in a style that I greatly appreciated.

If you want to pass the exam, I recommend instead, Passing Your ITIL Foundation Exam - The ITIL Foundation Study Aid Book. That book has more details and covers everything in this book so there is no need for both.