In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are now essential to their survival. This introduction to IT Service Management, published by ITSMF-NL, is based on the latest edition of the ITIL books on Service Support and Service Delivery and is intended to serve as: A thorough and convenient introduction to the field of IT Service Management and a selection of the core books in the IT Infrastructure Library (ITIL). A self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management. This new edition contains only those topics relevant for Foundations exams. While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination. Since no single publication can have the answers to all the questions that arise in a field as multifaceted as IT Service Management, the aim of the book is to raise key questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience. We expect that this book will fulfill a clear need, and it deserves not just to be read and studied, but also to be used wisely in practice.
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Official ITSMF title; endorsed by ITSMF International, licensed by OPSI. --itSMF International
About the Author
Jan van Bon is responsible for managing the content of most of the ITSMF-NL publications, and represents ITSMF-NL on ITSMF-International s Publication Committee. During the last 8 years he produced around 40 books on IT Service Management, in many languages.
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Inside This Book
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Key Phrases - Statistically Improbable Phrases (SIPs):
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die erforderlich sind, ein ausgewogenes, installiert werden, gepflegt werden, registriert werden, festgelegt wurden, vereinbart werden, erstellt werden, getestet werden, festgelegt werden, abgestimmt sein, abgeschlossen werden, ergriffen werden, getroffen wurden, zuständig ist, sorgt dafür Key Phrases - Capitalized Phrases (CAPs): (learn more)
Service Level Management, Service Management, Financial Management, Service Continuity Management, Configuration Items, Service Level Requirements, Known Error, Service Level Agreement, Service Delivery, Infrastructure Library, Welcher Prozess, Anforderungen des Kunden, Best Practices, Configuration Configuration-Management, Problem Problem-Management, Availability Availability-Management, Change Change-Management, Service Support, Forward Schedule of Changes, Application Sizing, Capacity Capacity-Management, Change Advisory Board, Definitive Hardware Store, Definitive Software Library, Delta Release New!
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Front Cover | Table of Contents | First Pages | Surprise Me!
die erforderlich sind, ein ausgewogenes, installiert werden, gepflegt werden, registriert werden, festgelegt wurden, vereinbart werden, erstellt werden, getestet werden, festgelegt werden, abgestimmt sein, abgeschlossen werden, ergriffen werden, getroffen wurden, zuständig ist, sorgt dafür Key Phrases - Capitalized Phrases (CAPs): (learn more)
Service Level Management, Service Management, Financial Management, Service Continuity Management, Configuration Items, Service Level Requirements, Known Error, Service Level Agreement, Service Delivery, Infrastructure Library, Welcher Prozess, Anforderungen des Kunden, Best Practices, Configuration Configuration-Management, Problem Problem-Management, Availability Availability-Management, Change Change-Management, Service Support, Forward Schedule of Changes, Application Sizing, Capacity Capacity-Management, Change Advisory Board, Definitive Hardware Store, Definitive Software Library, Delta Release New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Surprise Me!
Citations (learn more)
This book cites 6
books:
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- Service Delivery (It Infrastructure Library Series) (Part 17) by OGC on page 37, and page 38
- It Service Management by Ivor Macfarlane in Front Matter
- Business Perspective: The Is View on Delivering Services to the Business (It Infrastructure Library Series) by Great Britain: Office of Government Commerce on page 38
- Planning to Implement Service Management (It Infrastructure Library) by Ogc on page 38
- Cost Accounting (Quickstudy: Business) by Inc. BarCharts on page 149
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