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Four Seasons: The Story of a Business Philosophy Hardcover – April 30, 2009


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Product Details

  • Hardcover: 320 pages
  • Publisher: Portfolio Hardcover; 1 edition (April 30, 2009)
  • Language: English
  • ISBN-10: 1591842441
  • ISBN-13: 978-1591842446
  • Product Dimensions: 9.2 x 6.4 x 1.1 inches
  • Shipping Weight: 1.4 pounds (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (42 customer reviews)
  • Amazon Best Sellers Rank: #334,987 in Books (See Top 100 in Books)

Editorial Reviews

From Publishers Weekly

Sharp shares the story of his astonishing rise out of the Toronto ghettos to founder, chairman and CEO of the Four Seasons Hotels and Resorts, the largest group of five-star hotels in the world. Born to Polish-Jewish immigrants, Sharp began his career building apartment buildings and entered the hotel-building business in 1961. With his wife, Rosalie, the interior designer for the hotels, he decided to differentiate his brand by focusing on midsize and luxury hotels where employees are expected to deliver the best service. As the business grew, Sharp shifted his attention to charitable pursuits, including founding the Terry Fox marathon to benefit cancer research. While his story is impressive and inspiring—the company was named one of Fortune's 100 Best Companies to Work for in America, and weathered 9/11 and the SARS outbreak with aplomb—it is bogged down with pedestrian details of the deals and process of opening many of the empire's 150 hotels in 40 countries. While rabid fans of the hotels and of a good rags-to-riches story may cheer, other readers might be left unsatisfied. (May)
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

From Booklist

This memoir by the founder of the Four Seasons Hotels and Resorts is the story of his life and work. The son of immigrants, Sharp grew up working for his father in construction, an experience that allowed him to absorb many business insights and values. In 1961, he built his first Four Seasons hotel with a four-pillar business model of quality, service, culture, and brand. With absolute commitment to developing and rewarding excellent employees, the author quotes an old Japanese proverb, “If they work for you, you work for them.” In 2006, the Four Seasons was privatized for $3.83 billion, with Sharp continuing to hold 5 percent as chairman and CEO. By the end of 2008, Four Seasons had 85 hotels in 36 countries and plans to double that number in 10 years. A compelling story of an entrepreneur and his success that also serves as important advertising for the company. --Mary Whaley

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Customer Reviews

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Four Seasons is a great company because Isadore Sharp made it one.
John Reosti
I'd strongly recommend this book to anyone looking to enter the hospitality business or anyone in the investing world, wanting to understand this industry.
Objective
I found the book to be VERY interesting and really enjoyed reading it.
Robin

Most Helpful Customer Reviews

Format: Hardcover
Prior to reading Isadore Sharp's memoir, I checked out the biographical information about Four Seasons' founder, chairman, and CEO at the corporate Web site. Here is a portion of it that provides an excellent introduction to his book. As Sharp explains, "The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It's the Golden Rule - the simple idea that if you treat people well, the way you would like to be treated, they will do the same. There was no vision, there was no grand dream," since the first Four Seasons - a modest motor hotel - opened in downtown Toronto. "But there has always been a consistent thread and it propels us forward today, as we continue to grow globally, and that's service." It may seem obvious that in the hotel business, service is a primary objective, but it is how that service is delivered that sets Four Seasons apart. "One way to characterize Four Seasons service would be to call it an exchange of mutual respect performed with an attitude of kindness." Defining and enforcing the company culture was one of four key strategic decisions made in the formative years of Four Seasons history. "I sat down with our communications experts and wrote down the fundamentals of our culture, which is based on the Golden Rule - to treat others as you wish to be treated...A lot of companies talk about having a culture, but we knew we had to walk the talk if we expected it to thrive in our hotels."

The company that was launched in 1961 with a 125-room motor hotel in Toronto now has arguably the most profitable as well as the highest rated luxury hotels in the world, more than 140 in more than 40 countries. Sharp's leadership deserves much of the credit.
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6 of 6 people found the following review helpful By BlogOnBooks on March 12, 2010
Format: Hardcover
Talk about a class act. Growing up in a modest family whose patriarch was in the construction business would not necessarily portend what was to become of Isadore Sharp and the Four Seasons Hotel empire he created. From his first hotel, a run of the mill, 125 room motor hotel (motel) in Toronto in 1961, to building and managing an operation that includes 83 of the some of the world's most impressive properties across 35 countries, Sharp has instilled a philosophy that puts service and luxury above all else for the sophisticated world traveller.

As this book describes, his personal story and philosophy is in seemless continuity with his product. Sharp describes his early days converting from a business of building mid-level apartment buildings in the Toronto area, to one day pursuing a small motel opportunity that would change his life. His first Four Seasons motor hotel (the name came from a luxury German brand, the Vier Jahrzeiten). He built a second Toronto hotel, the Inn on the Park with more luxury in mind (even a gym!) when he suddenly found himself meeting with executives at super-conglomerate ITT Corporation about building their flagship hotel, the Four Season Sheraton in downtown Toronto.

It was after his `quality' philosophy (and nearing bankruptcy on another deal) got shut down by the Sheraton rulers that a still young Sharp decided he would never work for another company again. He vowed to run his business with his own philosophy; a philosophy that puts customers first and has made the Four Seasons what it is today.

Sharp goes on to describe the many deals that he made around the world to bring the Four Seasons brand to every continent (save Antarctica) and how every deal and many innovations are what drive the brand to this day.
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2 of 2 people found the following review helpful By Jim Cathcart on January 7, 2010
Format: Hardcover Verified Purchase
I've been a happy customer of The Four Seasons for many decades and I've also been hired by them to conduct training programs. Many of their personnel have become my friends. Also one of my family members has worked there for more than ten years. So, when I comment on the hotels I am not merely gushing about a recent great meal or amazing customer service experience.
The Four Seasons is the real deal.
This inspiring book will tell you the back story and show you why this organization is so astoundingly successful. They didn't figure out a trick to amaze people or simply buy opulent goods to be "prettier" than the rest. They did it right. From the inside to the outside this is an organization to emulate.
I sincerely hope that this becomes one of the great business best sellers of all time. If it does then thousands more will learn the wisdom of Isadore Sharp's philosophy and strategies. Other organizations will become more like the Four Seasons.
I commend Mr. Sharp on this excellent book and I am awed at his excellence on all levels both organizational and personal.
Bravo!
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2 of 2 people found the following review helpful By B. Rodriguez on September 30, 2009
Format: Hardcover Verified Purchase
Reading this book about Sharp and his "walked in your shoes" knowing makes me believe that all that is good in the world, and that being humanistic in the workplace has a place. I am so appreciative of Mr. Sharp's keen awareness that it takes everyone to be authentic and caring, and above all, empathetic to make a business a success. His empathy is empowering and should be a symbol of what it takes to make a business a real success. He leaves his ego at the door and magic happens. At the end of the day it's important to make sure that everyone feels important and taken care of. If you know this and act on it, you will be successful and fulfilled. I truly admire him and wish there were more businessmen who would think and act as he has and does.
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