Fourth Generation Management: The New Business Consciousness [Hardcover]

Brian Joiner (Author)

Book Description

ISBN-10: 0070327157 | ISBN-13: 978-0070327153 | Publication Date: February 1, 1994 | Edition: 1

Written by the first of a new breed of "quality gurus", "Fourth Generation Management" is a clear, concise synthesis of the best of current management practice and a host of dynamic prescriptions for the future. The centerpiece of the book is the "Joiner Triangle", which provides readers with a conceptual framework upon which to build a new corporate culture - one that positions companies for growing productivity and profit in the years ahead. Focusing on quality as defined by the customer...a scientific, databased approach to management...and the creation of long-term, team-spirited relationships both internally and externally - the Joiner Triangle is already gaining credence as the management philosophy of tomorrow. And that's only the beginning. Readers will learn why process is more important than short-term results, how to foster a working environment in which all employees feel like winners, a new way of looking at data, processes, and variation, and much more. In short, this major release by a widely respected quality improvement leader is the business person's blueprint for the next phase of the "Quality Revolution".

Editorial Reviews

About the Author

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Product Details

• Hardcover: 289 pages
• Publisher: McGraw-Hill; 1 edition (February 1, 1994)
• Language: English
• ISBN-10: 0070327157
• ISBN-13: 978-0070327153
• Product Dimensions: 9 x 6.3 x 1.2 inches
• Shipping Weight: 1.4 pounds
• Average Customer Review: 4.7 out of 5 stars  See all reviews (9 customer reviews)
• Amazon Best Sellers Rank: #359,237 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

3 of 3 people found the following review helpful:

4.0 out of 5 stars A Good Read!, March 19, 2001

By 

Rolf Dobelli "getAbstract" (Switzerland) - See all my reviews
(HALL OF FAME REVIEWER)    (TOP 500 REVIEWER)    (REAL NAME)   

This review is from: Fourth Generation Management: The New Business Consciousness (Hardcover)

To survive in today's business environment, it's not enough to just keep improving - you have to do it faster than the other guy does. Brian L. Joiner provides valuable direction in how to get better faster. This approach transcends goal-based management by focusing on the needs of the customer. Only then do apparent contradictions between customer service and cost-cutting become manageable again. The author admits that the teachings of management guru W. Edwards Deming heavily influences his advice. We at getAbstract recommend this very helpful work to managers searching for a more enlightened, more effective approach. It will be particularly useful for those who need a strong rationale to do what they already think is right.

3 of 3 people found the following review helpful:

5.0 out of 5 stars A wealth of knowledge, September 10, 1997

By A Customer

This review is from: Fourth Generation Management: The New Business Consciousness (Hardcover)

Dr. Joiner has made a significant contribution to the advancement of Deming theory with Fourth Generation Management. Elegant theory is shown in practice, providing examples that will stay on your mind as points of reference for years to come

4 of 5 people found the following review helpful:

4.0 out of 5 stars I wish every senior manager would read this book., September 15, 1999

By 

Adam Lefton (Schaumburg, IL USA) - See all my reviews
(REAL NAME)   

This review is from: Fourth Generation Management: The New Business Consciousness (Hardcover)

While I think the title "Fourth Generation Management" overstates its impact, I wish every senior manager in corporate America would read this book. Many of today's larger corporations are filled with managers so busy fighting for their own promotion (or survival) that their decisions and actions fail to move the organization towards its goals. Adding to the problem is a general laziness in the thought processes displayed by many career-minded individuals. Further compounding the problem is the mindless tampering that always seems to backfire, resulting in increased costs and waste. In this very readable book, Brian Joiner provides solid explanations for these phenomena and offers insight into how to address these issues. As a management consultant, I often recommend this book to my clients. If you have any questions, please feel free to email me - [e-mail].