Most Helpful Customer Reviews
97 of 107 people found the following review helpful:
5.0 out of 5 stars
The greatest, orangest espresso machine ever, May 2, 2000
This amazing, gorgeous machine was a gift from several friends who stayed at our house for a week, and it is hands down the greatest gift we've ever gotten. First of all, it's orange. Orange! We don't even touch the coffee machine anymore, except when we run out of milk. Second, the espresso is delightful, frothy, thick -- and the foamer foams like nobody's business. And it's amazingly simple to clean up after-- we used to have a Krups that required three times the amount of post-cappuccino cleanup for a drink that was only a third as good. Also, people marvel when they come over. They gawk and gape, openmouthed. "What is this beautiful orange thing?" they ask. We are the envy of the entire neighborhood. Men covet; women swoon. Did I mention that there's a picture of little girl with her tongue sticking out on the temperature gauge? They're clever people, those Italian espresso machine makers. Such a delightful sense of humor. Did I mention we love it?
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40 of 44 people found the following review helpful:
4.0 out of 5 stars
Good machine with a few minor drawbacks, August 5, 2003
I bought this machine 7 years ago and since then I use it on a daily basis. It has given me much pleasure and I haven't run into any problems at all. I bought it together with an extra portafilter for using pods (more expensive, but very convenient since no cleaning afterwards is needed).
Pro's:
- design (temperature indicator needs a lot of time to adjust, so it should be considered as decorative only)
- reliable (I can only say its construction is reasonably good and it works already 7 years without problems)
- easy-to-use, no complicated switches/options
Contra:
- cup holder does NOT get warm. This is a serious problem, since you can't drink espresso in cold cups since then the coffe will cool down immediately. I 'solved' this by putting hot water from the espressomachine itself into the cups and then wait for 20 seconds before actually making the espresso. When you want to make 5 espresso's in a row it takes quite some time.
- waterreservoir is at back side, and difficult to reach.
- making one espresso takes about 20 seconds. Other machines can do it in 10 seconds.
Recently I bought an espresso machine for my father and after some thinking I decided not to give him a Francis, but a "Gaggia classic coffee machine" because Gaggia solved the above drawbacks: The Gaggia's construction is stronger and more reliable, and its cup holder does get warm. However, later I discovered that the cups themselves only get warm if you leave the machine switched on the entire day and I don't do that so I still need the water pre-heating trick. Good point is that the Gaggia is fast: 10 seconds for 1 espresso.
My overal conclusion is that the Francis is a machine that gives me pleasure for already 7 years and of course, with any machine you will discover a few minor drawbacks after using it that long. Decide for yourself whether these drawbacks are really drawbacks.
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24 of 25 people found the following review helpful:
2.0 out of 5 stars
Beauty is Only Skin Deep..., December 8, 2001
I purchased this unit along with a friend and we were both very unsatisfied by the quality of coffee this beautiful machine produced. I'll keep this review short: it is not powerful, is fragile, and does not make a consistent cup of coffee (I know all of the tricks, I used to be a barrista in Milan). For the best machine under [this price], try the Rancilio Silvia 90. With the extra money you save, you can buy a matching Rancilio Rocky Grinder.
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