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THE FRENCH WAY It pays to know whats what in French hotels and restaurants and your basic rights as a consumer.
When youre reserving a room by phone or in writing, its not unusual for the hotel to ask for a deposit by way of a guarantee. Theres no law to say how much this deposit should be, but dont pay any more than around 2530% of the total. The French have two words for deposit arrhes and acompte. The first is refundable, the second is not. So in the event of cancellation your arrhes can be returned in full if you give the hotel reasonable notice. If its the hotel that cancels the booking, then under Article 1590 of the Civil Code (which dates back to 1804) youre entitled to double the amount of the arrhes you paid. So if you do make a deposit, be very specific in your letter as to whether its arrhes or acompte.
Hotels and restaurants are required by law to display their prices. You wont get anywhere arguing about extortionate charges if theyre clearly marked on a price list.
Hotels are not permitted to try to sell you something you havent requested; for example they cant force you to book for several nights if you only want to stay for one. Similarly, they cant insist you have breakfast or any other meal at the hotel unless its clearly stated that half or full board is compulsory. Make sure you find this out before you book into a hotel with a restaurant, and bear in mind that half-board prices often apply to a minimum stay of three nights. This is permitted by law.
In restaurants the cheapest set meals are often served at lunchtimes on weekdays only. This should be clearly marked on the board outside. The same menu may cost more at night.
Wine lists arent always very clear so be sure that you know precisely what youre ordering. For example, you might select a bottle of Burgundy at 18 and be charged 116; when you check the list again, you find (maybe in small print) that the price was for a half-bottle. A bottle of wine must be opened in front of the customer otherwise youve no way of knowing that youre getting what you ordered. A jug of tap water is free as long as youre ordering a meal.
Occasionally restaurants refuse to serve customers if they feel they havent ordered enough. But no one can force you into ordering something you dont want and refusing to serve you is technically against the law.
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