Fresh Customer Service: Treat the Employee as #1 and the Customer as #2 and You Will Get Customers For Life - Audio CD: 5 discs [Audiobook, CD] [Audio CD]

Michael D. Brown MBA (Author)

Book Description

Publication Date: January 1, 2008

It goes against all you were taught in business school...and many of the books you ve read...and it s the key to turning customers into loyal customers. Not only will they faithfully return to you, they ll become brand ambassadors who spread the word about your products and services far and wide. Fresh Customer Service proves that if you treat your employees with respect and kindness, if you motivate and equip them with the tools they need to do their jobs, and if you treat them like they re #1, they, in turn, will unleash a passion to serve your customers like they have never been treated before. Your employees will offer a World-Class Customer Service Experience to everyone who enters your place of business.

Editorial Reviews

Review

Michael D. Brown has given us a valuable tool kit that is theoretically grounded, yet simple and practical enough that my managers can use it on a daily basis. This book is must reading for those who supervise tough customer relations areas on campuses like admissions, records, and financial aid. --Dr. James E. Lyons, Sr.Secretary of Higher Education, State of Maryland Past President, California State University, Dominquez Hills

It certainly is a fresh and detailed approach to obtaining customer satisfaction. --Cathy Hughes, Founder and Chairperson, Radio One, Inc.

If you depend on customers for revenue, you must read this book. Fresh Customer Service will transform the way you treat your employees, which will transform the way your employees treat your customers, which will transform your bottom line. --Dr. Tony Alessandra, Author of The Platinum Rule and Charisma

About the Author

As a successful professional speaker, coach, and trainer, Michael D. Brown, MBA draws upon his own life experiences and highly successful corporate career to deliver unprecedented results that enhance the bottom line. Brown has a BBA in Management from Jackson State University, holds an MBA in Global Management, and earned the honors of summa cum laude graduate. With 15 years of technical and functional leadership experience, Brown delivers his message on Fresh Customer Service TM through keynotes, seminars, workshops, and executive retreats. He has worked with and advised a number of Fortune 100 companies, global teams, entrepreneurs, and non-profits on Fresh strategy development, implementation, execution, and follow-up, and has spent the last 10 years working with the fourth largest Fortune Global Company in the world.

Product Details

• Audio CD
• Publisher: Acanthus Publishing (January 1, 2008)
• Language: English
• ISBN-10: 0979994950
• ISBN-13: 978-0979994951
• Product Dimensions: 6.5 x 6.8 x 1 inches
• Shipping Weight: 8 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #2,846,248 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

5.0 out of 5 stars Fresh awesome!, December 12, 2009

By 

Susan Van Gelder "Susie VG" (Cerritos, CA) - See all my reviews
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This review is from: Fresh Customer Service: Treat the Employee as #1 and the Customer as #2 and You Will Get Customers for Life (Hardcover)

I just started reading it and already I can relate with the author. This book is very inspiring and I bought one for an owner of a Day Spa, in hopes that she realizes how valuable her employees are. I now have a 'fresh' outlook on my employees. Currently I manage 17 people and this book has given me a new perspective on the business, namely, putting employees first.