Features and Benefits:Installs in wall12700 BTU cooling capacity11000 BTU heatingEnergy Star qualified 11 EER1149 cooling watts1185 heating wattsMoisture removal: 3.5 pints/hourRoom air circulation: 325 CFMDeluxe features with manual controlsMoneySaver setting saves energy by turning the fan on and off with the compressorThree cooling and 3 heating speeds, plus fan only settingSlide out chassis for easier installation and maintenanceWashable, antimicrobial filter for protection against fungal and bacterial growthFresh air intake and stale air exhaustDefrost control8-way air flow control Dimensions and Weight:Chassis: 15.9" H x 25.9"W x 27.37"DWeight: 119 lbs.Please note: Unfortunately, we cannot accept returns on Friedrich air conditioners. However, we want to do everything we can to assist you. If your new Friedrich A/C is missing knobs, a remote control, or has a damaged front panel,