"An exceptionally clear outline and theoretical analysis.... The writing is very clear and unusually elegant."--Charles Perrow, Yale University, author of Normal Accidents
"Scott Snook has built a clear case from highly-detailed information. Putting all the data in one place, with numerous 'inside' examples and quotes, will stimulate many organizational theorists. The book is a model of organizational analysis and application of theory at multiple levels, including an ability to reveal the gaps in theory without undermining the theoretical analysis."--John S. Carroll, MIT Sloan School of Management
"A provocative book that can teach all of us about much more than friendly fire. It is an ideal teaching text with great subject, a fascinating thesis, lots of details and much to ponder and discuss."--Brig. Gen Creighton W. Abrams, U.S. Army Ret., Army--This text refers to an out of print or unavailable edition of this title.
As someone who knew almost everyone onboard both helicopters and likely would have been in one of the driver seats had this incident happened just a week or two later, I have to... Read morePublished 3 months ago by jg
I am specialist in Human factors and CRM, and this book is one of the best book about the human error, you can miss this in your own library, I use tis like refercne to my pupilsPublished on April 17, 2013 by Pancho
Scott Snook provides incident investigators with invaluable informatin on 'normal accidents' in highly reliable organizatins that goes beyond the typical 'operator error' or... Read morePublished on March 22, 2013 by Rhymer
Many useful insights into the dynamic processes that will inevitably lead to catastrophic failure. Scholarly, well researched and well presented. Read morePublished on November 21, 2012 by lynette logue
A superb book, well written and filled with valuable lessons.
As a safety professional I am routinely disappointed by the immediate leap to blaming individuals following... Read more
I cannot do that yet due to the fact I have not received this product already. In due course when it will be come to me surely I will comment straight ahead.Published on August 28, 2011 by Guilherme W. O. N. de Lima
It is a very recommended way to find a different way to solve problems, this should be used in all the companies as a tool for continuos improvment.Published on March 29, 2011 by Juan Fernandez Duron
This book was an excellent review of the factors that led to such a tragedy. Very thorough and incisive. Highly recommend.Published on November 3, 2010 by T-34C