"An exceptionally clear outline and theoretical analysis.... The writing is very clear and unusually elegant."--Charles Perrow, Yale University, author of Normal Accidents
"Scott Snook has built a clear case from highly-detailed information. Putting all the data in one place, with numerous 'inside' examples and quotes, will stimulate many organizational theorists. The book is a model of organizational analysis and application of theory at multiple levels, including an ability to reveal the gaps in theory without undermining the theoretical analysis."--John S. Carroll, MIT Sloan School of Management
"A provocative book that can teach all of us about much more than friendly fire. It is an ideal teaching text with great subject, a fascinating thesis, lots of details and much to ponder and discuss."--Brig. Gen Creighton W. Abrams, U.S. Army Ret., Army--This text refers to an out of print or unavailable edition of this title.
I am specialist in Human factors and CRM, and this book is one of the best book about the human error, you can miss this in your own library, I use tis like refercne to my pupilsPublished 17 months ago by Pancho
Scott Snook provides incident investigators with invaluable informatin on 'normal accidents' in highly reliable organizatins that goes beyond the typical 'operator error' or... Read morePublished 18 months ago by Rhymer
I cannot do that yet due to the fact I have not received this product already. In due course when it will be come to me surely I will comment straight ahead.Published on August 28, 2011 by Guilherme W. O. N. de Lima
This book was an excellent review of the factors that led to such a tragedy. Very thorough and incisive. Highly recommend.Published on November 3, 2010 by T-34C
Good case study which introduces the powerful concept of organisational drift. When operations start too often rules are too complex and too restrictive. Read morePublished on May 31, 2008 by Mr. Andrew Evans