Telesales Training book teaches inside sales agents how to sell and communicate via the telephone.
Book Description
Editorial Reviews
About the Author
Dan Coen is the author of Friendly Persuasion and Building Call Center Culture. A frequent speaker, consultant and workshop leader, Mr. Coen specializes in training call center and telesales representatives and management.
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Most Helpful Customer Reviews
13 of 13 people found the following review helpful:
5.0 out of 5 stars
Easy to read, easy to follow... Easy to use!,
By A Customer
This review is from: Friendly Persuasion (Paperback)
Dan takes a difficult subject - Telephone direct selling - and teaches the reader how to simplify tried and true techniques to increase telephone sales. The difference between this book and all the others on the shelf is that "Friendly Persuasion" is written by someone who is active in the direct selling industry. Dan takes his everyday experience and transfers it in a simple to read, simple to follow, simple to implement format. The book is simply,.... marvelous!
10 of 12 people found the following review helpful:
5.0 out of 5 stars
Fantastic Book!!!,
By A Customer
This review is from: Friendly Persuasion (Paperback)
I am in the telemarketing industry and have read this book twice! It provides easy to read, easy to follow, step-by-step methods for sucessfully selling anything over the telephone!
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Inside This Book
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First Sentence:
The telephone is such a common part of modern life that it is inconceivable for most of us to imagine a day without it. Read the first page Key Phrases - Capitalized Phrases (CAPs): (learn more)
Friendly Persuasion, Los Angeles, Larry Darry, Vin Scully New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
The telephone is such a common part of modern life that it is inconceivable for most of us to imagine a day without it. Read the first page Key Phrases - Capitalized Phrases (CAPs): (learn more)
Friendly Persuasion, Los Angeles, Larry Darry, Vin Scully New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
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