Frigidaire FAD704DUD 70 Pt. Dehumidifier

by Frigidaire

Product Features

• 70 pints/day dehumidification
• Continuous operation is possible when unit is located near a suitable drain
• Electronic controls
• 2 fan speeds
• Low temperature operation

Product Details

• Product Dimensions: 11.3 x 16.1 x 24.6 inches ; 48.4 pounds
• Shipping Weight: 48.8 pounds (View shipping rates and policies)
• Shipping: This item is also available for shipping to select countries outside the U.S.
• Shipping Advisory: This item must be shipped separately from other items in your order. Additional shipping charges will not apply.
• ASIN: B004TB29O6
• Item model number: FAD704DUD
• Average Customer Review: 4.2 out of 5 stars  See all reviews (314 customer reviews)
• Amazon Best Sellers Rank: #1,037 in Home & Kitchen (See Top 100 in Home & Kitchen)
  • #2 in Home & Kitchen > Heating, Cooling & Air Quality > Dehumidifiers

Product Description

The Frigidaire FAD704DUD 70-pint Dehumidifier is an Energy Star Compliant 70-pint per day dehumidifier capable of continuous operation when the unit is located near a suitable drain. It features full-function electronic controls, an easily accessible collection container with level indicator, and a washable filter that removes both moisture and airborne particulates. The integrated casters allow you to move the unit easily to wherever it's needed.

Customer Reviews

Most Helpful Customer Reviews

380 of 389 people found the following review helpful:

5.0 out of 5 stars This dehumidifier does the trick, July 26, 2011

By 

FlyingFish "mikekarp" (Mass) - See all my reviews

This review is from: Frigidaire FAD704DUD 70 Pt. Dehumidifier (Misc.)

Length:: 3:27 Mins

I freely admit that this review is inspired as much by the opportunity to experiment with posting a video as by a desire to provide something useful. Still, you may find some help here.

Two things will be obvious: first, I'm clearly no videographer; second, this is a pretty good product.

In the space of about 3-1/2 min. this video will

1. walk you through a typical use case in a basement,
2. show you how to use the dehumidifier, and
3. offer a simple (and in many cases, cost-free) way of connecting the dehumidifier to a floor drain.

I hope you find this useful.

363 of 373 people found the following review helpful:

1.0 out of 5 stars Don't last, warranty practically useless, April 28, 2011

By 

Dan Z "-dan z-" (Northeast Tennessee, home of the free) - See all my reviews

This review is from: Frigidaire FAD704DUD 70 Pt. Dehumidifier (Misc.)

I bought mine at the local big-box home improvement store. It is used in my heated basement, which I want extra-dry as my firearms and other sensitive items are stored there.

After six months it started making a lot of noise. I checked it and found that the cooling coils were completely iced up, totally blocking the air flow. I let it defrost completely and tried again, with the same icing resulting after a few hours. I checked the manual. which gave "room temperature is too low" as the cause. Doubtful, I thought, but it is winter and only about 60 degrees in here. So I waited to spring and tried again. Now there is no cooling effect at all, and no water output. Obviously the icing was from the cooling fluid leaking, and finally it all leaked out resulting in the total lack of operation.

This is my second Frigidaire dehumidifier. The first had a fan motor failure after six months.

Obviously Frigidaire is no longer synonymous with quality.

By the way, it is not possible to contact Frigidaire customer service by their 800 number. The option for "speak to a representative" results in the computer giving a long-distance number to call. On previous occasions, I have had no luck with trying to contact them via their web site, either. However I tried again, this time requesting return contact by telephone.

This time they actually responded, but by email despite my request for contact by phone. The response was "I would like to offer you a 60% rebate towards a new unit." My response to that was, quoting the manual, "The unit has a FIVE YEAR WARRANTY period during which 'Frigidaire will repair or replace any part in the Sealed Refrigeration System....,' so why should I have to pay 40 percent?"

Their reply: "We apologize we will not be able to arrange service for your dehumidifier. Regrettably, escalating service costs have rendered repairing dehumidifiers a thing of the past as these units are no longer serviced.

Please let us know if you wish to accept the rebate offer so we may assist with issuing a rebate letter outlining details of the rebate as soon as possible. Please also note that not only will you receive the 60% rebate but as an added bonus when you receive the new dehumidifier the warranty will start over again from day one."

I wrote them again, requesting that they honor their written warranty. They replied "Thank you for contacting Frigidaire. We apologize that we are not able to assist."

In other words, they are refusing to honor the written warranty in the owner's manual. I have filed a complaint with the FTC, but expect little assistance since I am just a single citizen.

It is not only Frigidaire's product quality that is suffering....

Update, 06/24/2011: At N. Ha's suggestion (see comments on this review), I complained to the BBB in Georgia, where the Frigidaire humidifier service center is located per the manual. Today I received a phone call from Electrolux about my complaint. The woman said they wanted to "buy my unit back" for the full amount I had paid for it. She refused to call this a refund. However, she said I do not have to ship this unit they are buying to them, only the label with the model and serial number plus my original receipt. I guess calling it a refund might set a precedent. I, of course, accepted the offer and am awaiting the paperwork.

So, it looks like the only way to get satisfaction for the written warranty they have unilaterally decided to cancel for all current and future customers is to complain to the BBB. I hope many will do so.

179 of 182 people found the following review helpful:

3.0 out of 5 stars Works like a sponge--but needs a modification for hose drainage, June 22, 2011

By 

P. Litton (Chicago) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: Frigidaire FAD704DUD 70 Pt. Dehumidifier (Misc.)

This unit sucks water from the air by the gallons. I set it up in my finished basement and right out of the box it worked great. So well, in fact, I needed to empty the large capacity tank too often. So I opened up the back hose valve, connected a short garden hose and pointed it to the floor drain. The unit kept filling up the tank and did not drain out the hose :-(. It appears that the hose drain in the back just works on gravity--there's no pump. So if the floor is not level and/or if the hose is a little narrower than the male connector on the back of the unit (as most are) the water will not drain through the hose the valve. The fault is poor product design. To remedy, I bought a right-angle PVC adapter, barb adapter and clear tubing (to visually see whether it was working) from Flex PVC.com. Parts: "508-007 FGH by .75 FPT (female NPT) 90degree", "PPN46 3/4 mpt x 1/2 barb adapter", and "1/2 x 5/8 Clear Tubing BTF". The right angle adapter is large and maintains the 3/4" garden hose opening from end to end. Once assembled and attached I experimented and found the correct position for the dehumidifier which is on a slightly uneven floor. Now the water drains through the hose (which I can watch through the clear hose) and it works as it should. Frigidaire should provide this setup to all users that need to use the hose valve in the back until they fix the design issue. I keep the unit running continuously and it gives off more heat than I would like, heating up the basement which is usually cool in the summer. But it's somewhat unavoidable with this technology so I will take heat over humidity. I've added an image of my setup to the product images for visual reference.