Customer Reviews

Frigidaire FFU21F5HW 21.0 Cu. Ft. Upright Freezer - White

5 star:		(2)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(1)

 

 

We got 2 of these - they're terrific! Very big inside, holds a lot. We also ordered 1 more in September. We have them cranked up to 7 and are excellent. The other day I accidently didn't close one all the way and it beeped to let me know something was wrong - good feature. We'll buy another when needed. Thanks!

I have to put my 2 cents in. I sincerely wish I'd done more research before I bought this unit. Instead, I went to a local appliance store where I've done business for years. I bought a new fridge and freezer at the same time, and chose Frigidaire for both because of their so-called good reputation.
There was nothing wrong with our old freezer (25 years) other than it wasn't frost free, and my wife was tired of defrosting it, hence the new frost free unit.
The unit worked great. Couldn't be happier. Until.. after 5 months, my son was awakened to the alarm. It had quit working. Wasn't happy, but these things Do happen. Called the number on the freezer, and was told they'd send someone out. However, being as we live out in the country, they only send someone out once a week. Wasn't real happy about that but what can you do?
So the driver finally gets there days later, and diagnoses it needing the electronic control module. Which of course... he doesn't have on board; he'll have to order it. Not happy, but again, what can you do? So he orders it, has it shipped to our house. However, it will be another week before he can come back. Finally, the part comes and the tech is called, and we're back in business. An ordeal for sure, but at least that's over, right?
WRONG! Four months later, the unit dies again! And it's the same song and dance all over again. This time I question the tech about being a recurring problem with these models. He says they "Usually don't have a problem". Here's where the "fun" begins. He "tests?" the outlet it's plugged into. and claims it's faulty. Says the "Voltage in bleeding from the hot lead to the grounding wire". Interesting. Other than that being impossible (It would trip a breaker) I installed that outlet myself. It is a stand alone circuit to the box, and I am an electrician by trade. Nonetheless, I check over the circuit again, and no problem
Anyway, it was running again, but only two months left on the 12 month warranty. I called Frigidaire only to find out that they are now owned by Electrolux. Told them I've had 2 food losses and we both know this thing is going to die again. What are they willing to do about it? Nothing. Their response is basically, "It's warrantied for 12 months, and we've fixed it, so we've done all that's necessary."
The seller refuses to do anything about it either. Up till this point, I've been polite, but persistent, but the message is clear. We got your money; you're on your own.
A week before the warranty ran out, I called them again and said there was a problem again. Again, they called the tech, the tech called me, and said he'd have to make a service call again. I told him, "Look, we both know the problem is the control board. Can't you just order it now, and come when it arrives?" He reluctantly agrees and a few days later, I have another board. Mind you, the freezer hadn't actually quit... yet. But at least I now have a control board on hand.
Four months later, it dies yet again. This time I have a spare board on hand, so I don't have yet another food loss. (It only takes about 10 minutes to put the board in) I don't bother to call the tech out. If I had, I'd have suffered a food loss. As a precaution, I order ANOTHER control board to keep on hand ($55, plus shipping)
Last week, I had to put THAT one in.

So in closing, I've now had FIVE control boards in less than three years. I emailed Electrolux again, and asked if there was anything they would do about it. I received the form letter that basically said.. "If anything fails, it usually does it within the warranty period. after that we can't/ won't be responsible."
I'm looking for a RELIABLE freezer to replace this 3 yr old unit. Before I have to buy the SIXTH board for this freezer.

Potential buyers? Look elsewhere.

Not much to say, when i bought this I was concerned it would be poor quality and a problem. Not so far, its big, efficient and works great all at a low price. I have only had it a few months but so far so good, the big question is how long will it last!