Customer Reviews

Frigidaire FFU21M7HW 20.7 Cu. Ft. Upright Freezer - White

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3 star:		(1)
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1 star:		(2)

 

 

The freezer broke down 3 weeks after I bought it. I lost all food items stored in the freezer for Christmas. The seller said they can not replace it and just gave us a phone number of the manufacturer who in turn gave us a number of the local repair shop. The repair guy said the compressor was bad and suggested that I negotiate with the manufacturer to get a new one because this is like buying a new car and replacing the engine right away. I called the manufacturer but they refused to replace it. The repair guy ordered a new compressor for me but does not know how long it will take to get it. Simply, I will never pruchase a Frigidaire product.

Within a year of buying my upright Frigidaire freezer, it literally started coming apart at the seams. After taking many pictures, forwarding the pictures to the manufacturer, and countless hours on hold and with customer service, Frigidaire told me that they would refund me $10.00 as part of the limited guarantee only after I had a technician come out to verify my claims, at a cost of $70 per hour, one hour minimum.

Besides now shopping for a new freezer, the Frigidaire corporation wasted my time, energy, and cost of spoiled food! Never again!

The freezer was advertised on Amazon as being frost free. When frost appeared I e mailed Frigidaire and they said the unit was frost free and to call for service. Service tech told me freezer was NOT frost free. I e mailed seller who agreed to accept return of freezer, at no cost to me since they had made the mistake. They offered me 50. for my trouble and eventually we agreed on 78.with me keeping the freezer, which was promptly posted to Amazon account.
Mistakes happen so I don't blame Amazon or the seller, Abt.