Customer Reviews

Frigidaire FGHD2433KF Gallery 24 Built-In Dishwasher - Stainless Steel

5 star:		(1)
4 star:		(0)
3 star:		(1)
2 star:		(2)
1 star:		(26)

 

 

This is the worst consumer product I have ever bought. Worse than any bad dell laptop or any other appliance. The sad thing is, that it does a great job washing dishes and is pretty quiet while doing it. Frigidaire seems to think that their solution to a ventless design is to let steam escape during drying from out the sides and top of the door. Within 6 months, my cabinets and doors were ruined by the constant steam. The finish peeled and cracked. was covered under warranty by maker of cabinets but clearly wasn't their fault. Then a few months later, the thing started blinking and would only sporadically respond to button presses and would only do random things not necessarily what I pressed. Service came out and replaced buttons and circuit board (under warranty). That circuit board started to cause my dishwasher to randomly make crazy noises at random times of day regardless of whether or not the dishwasher was actually run that day. Came out again and said they could not duplicate the problem, I asked them to stay until it did it again, and of course it started doing it again at 2am so they had left. Well, now I can get a new circuit board because it died again. lights blinking, then nothing. oh wait, nothing but then 5 minutes later burning smell and smoke. unplugged unit, thankfully I was home and prevented a bigger fire or explosion. Now it is past warranty and repair is $200 for the same crappy circuit board. if you ever get a chance to look at the circuit board, it resembles the technology of your old atari 2600 but actually costs more, does less and is extremely prone to failure. Over the years, frigidaire has made small changes to the design from an aesthetic point, but not from a functional point, the newer 2010 model still has the same lousy design. do a search on frigidaire circuit board failiure or frigidaire fire or frigidaire cabinet steam and see the many complaints. some have even gone so far as to make their own site dedicated to the problems with dishwasher. i am hoping to get a few more months out of this piece of garbage and find something else on sale. a complete waste of hundreds of dollars. so 1 year, 2 replaced circuit boards, should have been 3, replaced cabinet doors and have had a total of 3 weeks of no dishwasher.

This dishwasher was actually one of the gifts given to the audience on one of the Ellen Degeneres shows. Our friend didn't need it, so she sold it to us for less than retail. Once it was installed, I noticed how cheap the sliding pull out racks were. I also noticed that the spray arms / wands were plastic. We have had better quality dishwashers over the years and as I recall, all the spray arms were metal. I must say that it was very quiet and worked fine for about three weeks.

After about the third week, the door started making a very loud and annoying "squeaking" sound every time it was opened and closed. I had a repairman out two different times. He tried lubricating the hinge but because the problem was actually deeper into the unit, squirting it with WD-40 only helped for a few days. (I was told later by an appliance tech that this model was not built with adequate wheel rollers that are used with the tension line which operates the counter balance on the door)

I finally convinced Electrolux (the mother company) to replace it, but nobody followed through for us for weeks. In the mean time, the spray arm located on the top of the unit fell completely off. I was able to snap it back into place because it is made of cheap plastic. It kept falling off again during use. I was so upset that I contacted Electrolux and insisted on talking to the furthest person up the line I could get to so I could honestly tell them that I was so surprised what a lousy product Electrolux would sell. I know it's got Frigidaire's name on it, but it is an Electrolux product. I told them that we have had one of their bullet-proof vacuum cleaners for 20 years, so assumed they were a quality company and couldn't believe they would sell such a horrible dishwasher. From that point on, I can say that their customer service kicked in and they stepped up their efforts and arranged to have it replaced qickly. The Gallery was out of stock so they upgraded me to the top of the Frigidaire line "Professional" series and it was delivered within one week. I had the appliance man carefully open this "top of the line" machine up and upon me seeing the exact cheap racks and plastic wash arms, I had him put the box back together and leave it with me. I sold it cheap, new in the box off Craig's list and am now again looking for a quality dishwasher just as you are. Do not buy this dishwasher! You will be sorry. I read the other review on this same model and could only shake my head.

I purchased this model at the end of March, 2010 and the motor was already replaced by June 15th, 2010 due to a loud squeaking/whistling noise during cycling. My dog would even tilt his head because the whistle was so loud. The repairman told me that the motors on this model has been giving people trouble with noises so he replaced the motor. He told me he as replaced a lot of motors for this model. Here it is now July 14th and last night I ran the dishwasher with a full load and now the motor is making a horrific grinding noise to the point where I have to stop the 90 minute cycle because I cannot stand the noise. I do NOT recommend this model at all. Piece of Crap!

We have had this dishwasher for about 6 months now and have had 8 service calls. It's a piece of garbage. First motor burned out (sounded like jet taking off) and now it always leaks in the lower right corner to the point where it has ruined the hardwood underneath. Each time the service tech comes back he looks at the model, shakes his head, and says "I'll order you a seal kit, but I'll be back again because even that wont work". Apparently these leak due to the seal at bottom of door not sealing properly, and there is no long term fix. DO NOT BUY THIS DISHWASHER! We no longer can run the dishwasher unless someone is home and watching the floor to ensure water is not pouring out. Frigidare - if you read this you should give me a new dishwasher (not this model) and replace my floor. Getting ready to call service again...Good thing I bought extended warranty. I will call for service every time until Frigidare replace this piece of junk.

We bought this dishwasher from Lowe's because it was a good price, a good brand (or so we thought), and it matched the stove and fridge we bought at the same time. I disliked it at first because the racks are poorly designed and hard to stack my dishes in, but I got over it becuase it operated so quietly. Then after less than 2 months it started making VERY loud noises while running. It was still under the 1-year warranty so Frigidaire replaced the motor. Then less than TWO WEEKS after the 1-year warranty expired it started making the same loud noise again. After 45 minutes on the phone I finally made Frigidaire understand why they should cover the parts and labor for the problem (the motor wasn't even 1 year old since the replacement!). The repairman came out and said he couldn't find a problem, but when it made the noise again the next day I made a video recording of the noise and he agreed it was the motor again. When I called Frigidaire to order the replacement part I was told the part was on back order (no ETA and over 500 parts backordered). I told the repairman this and he agreed that it sounded like the motor manufacturer must have identified a problem with the motor that they were trying to correct. To my surprise the new motor arrived at my house within a week. When I called Frgidaire to question it they were confused too because the part is still on backorder. Now I believe I have recieved an old leftover motor that will have the same problem that the first two have had and will not last another year - but there is nothing I can do at this point....except to write this review in the hopes that it will save someone else the trouble I have had with this dishwasher. DON'T BUY IT!!!!!

I have nothing new to offer in this review, because other reviewers have already said it all. My goal is to further drive down the rating for the Frigidaire Gallery dishwasher which I will be replacing after 11 months because it fails to clean my dishes. When I say it fails, I mean it fails in every possible way. The cycle runs forever, it makes loud LOUD noises while it runs, and almost invariably my glasses are filled with scuzzy detritus that is caked on to the inside of them after the cycle.

As a general word of warning to other potential Frigidaire buyers... I bought the entire "Gallery" set (fridge, dishwasher, oven ,and built in microwave). They are gorgeous to look at, but I have complaints with the entire line. As these are midrange appliances, I was really expecting for general engineering problems (that should have been solved since the 1960's) to not exist. But as I said before, the dishwasher fails to function in even the most basic ways (actually making the dishes dirtier). The ice and water dispenser on the fridge is either too slow in the case of the water) or too fast (in the case of the ice) which means that if anyone uses it there ends up being water dripped and splashed all around.

The oven has a gap and vent in the door that allows in drips or spills to end up INSIDE the oven window in an uncleanable location. After the kids cookie baking led to a drip inside the oven window I had to disassemble the entire oven door to clean it. The oven also takes an incredibly long time to heat up to its target temperature.

The microwave is (like the rest of the set) beautiful, but from an engineering standpoint there are just poorly considered design elements. It should not take going through three menu options to reach the clock set function. A minor thing granted, but my overall disappointment has driven me to scrutinizing why the whole set fails.

This was my first complete matching set of appliances and I am hugely disappointed. I will avoid Frigidaire on principle forever.

I bought a home and had to replace the dishwasher when I moved in. This is what I bought and I wish I could go back and kick myself...It's just under two years old. The warranty is only good for ONE YEAR. In the past year or so, I noticed a foul odor coming from somewhere near the dishwasher. It wasn't inside of the dishwasher so I could never find it. I thought it was wafting in from outside or something...WRONG. It was leaking under the dishwasher and there was rancid water just stagnating under there for months and I had no clue. Turns out the PUMP AND MOTOR had water running through it and it was slowly leaking out. I did notice the motor sounded kinda loud but I figured it was something I'd have to live with. I'm not a huge complainer and it wasn't affecting me all that much so I didn't think anything of it. THIS THING IS LESS THAN TWO YEARS OFF THE FLOOR OF LOWE'S.

The guy who looked at it said to me "you know, the repairs alone are going to cost over half what you paid for this dishwasher and frankly, it's disposable. If I were you, I'd get a new one and be done with it." WTF? Seriously?? Disposable?? I did not slap down this much cash for some hunk of junk to crap the bed before it was even 2 years old.

I'll never ever buy another Frigidaire or Electrolux (I have another story with Electrolux...ugh!) product again. Also, when you research these things for purchase, make sure you check out who the company is. Some of these companies are connected by tentacles and umbilical cords. They work together to screw us over. Be smart, do your homework and stay the hell away from these companies.

DON'T WASTE YOUR MONEY ON THIS HUNK OF GARBAGE! Things like this should DEFINITELY last more than two years. What the hell has happened to quality and craftsmanship?

This is absolutely the worst appliance I have ever purchased. It does not clean the dishes. If you put in too much soap, it begins to squeak. Then you have to run vinegar through it to clear it out. I have a whole list of reasons not to buy it. Just don't buy it.

Buyer beware!!! DO NOT BUY THIS DISHWASHER!!! Yes, it is a lovely dishwasher but don't get fooled by its beauty and sleek design because that is all it has going for it. This dishwasher has caused our home grief since we purchased it in Nov 2010. We replaced all our kitchen appliances with the Frigidaire Gallery series - all other appliances are great but the dishwasher. It has leaked, we made our service calls...even had coffee with a repair guy one morning, I have had the great honor of meeting various repair folks but no matter how great of a job they do, the dishwasher still leaks on our hardwood floors. Yes, this dishwasher leaks not only on our hardwood floors but we have noticed that there is some water damage on the sides of our cabinets. So, we were thrilled when we reached our third service call, hoping to have this junk out of our home just to be told that Frigidaire wants one more service repair because they didn't think one of our service repair calls counted. Wow - so let me get this straight....I have to have a piece of junk dishwasher run water on my floors and cabinets a few more times in order for Frigidaire to be satisfied enough to permit a return authorization to Lowe's. Terrible customer service if you ask me. This dishwasher needs to be pulled from all stores - this dishwasher should not be allowed to be on the market. This is a zero star rating...it doesn't even clean my dishes. Please do not buy this dishwasher, save yourself the grief.

It will go a month between times then flood our floor. We keep thinking it is this or that, but after 2 years it just keeps doing it. I noticed others having similar problems. We don't have the money to replace it. It has warped our floor.

It is quiet... It waits till you think you can trust then does it again. Don't leave this appiance at home running while you are gone. It floods an incredible amount of water out.