Customer Reviews

Frigidaire FGMO205KF Gallery 2.0 Cu. Ft. Built-In Microwave - Stainless Steel

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Steer clear of Frigidaire and their Gallery series microwaves! We purchased a Gallery series microwave in 2005. It looked nice, and has functioned just fine. However, shortly after the warranty ran out, the glass window in the door detached. On further inspection, one of the cheap, plastic clips that held the glass panel in place had broken off. The fix that was offered to us was to buy a replacement door for about $80. This we did.

Once again, everything was fine for awhile, then the same issue happened with the replacement door. This time my husband tried gluing the window in place. It looked awful, but held for awhile. Eventually, we replaced the door again. Please note that the warranty period on the replacement parts is only 90 days. I can see why they have such a short warranty period. They know their doors aren't going to last much longer than that.

We are now looking at having to replace the door a third time. Of course, doing so would be ridiculous at this point. If we buy a 3rd door, we'll have spent as much on replacement parts as we did on the original microwave. However it seems such a shame to throw out an expensive appliance that is still cooking well for an issue like this.

We tried contacting Figidaire's customer service, and their response was less than helpful. I quote:

"Thanks for contacting Frigidaire.

We sincerely regret that you have experienced difficulties with your product. Frigidaire provides very comprehensive warranties with each product to guard against parts that may be defective at the time of manufacture. However, we are sure you can appreciate that a point is eventually reached when the manufacture's responsibility for repairs under the warranty must end.
Our research has shown that an original defect in material or workmanship develop very early in the life of an appliance. After a reasonable period of time, many factors beyond the control of the manufacture may affect any product.
We offer Extended Service Contracts to all our customers who register their appliances with us, to guard against unusual problems that may occur outside of warranty beyond normal wear and tear. Unfortunately, it would not be fair for customers who pay for this added insurance for us to cover the same repairs for customers who did not elect to insure their purchases outside of warranty. We apologize for not being able to assist.

Thank you for contacting Frigidaire."

Basically, if you do not purchase their extended warranty, they see no reason to stand behind their product, even when it is clearly defective. I can guarantee that they will not be getting my business any more.

It would be helpful to know if there is a Trim Kit available as well as the cost.