Customer Reviews

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3.2 out of 5 stars
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25 of 26 people found the following review helpful
on June 1, 2013
Hello,

We ordered this tent, received it in two days, put it up the following day, and noticed a manufacturer defect in one wall of the screening that won't block insects. We requested a refund and were asked for additional information and a picture, which we sent. We also opened a claim with our credit card company because we had the impression this firm was not forthcoming with a refund. They accused us of "renting this for an event" and were planning to refund the money and "pickup the tent" until we filed a claim. So we will let the credit card firm handle this. My personal opinion is they are difficult on returns and once a credit is issued we plan to update this review.

UPDATE - Credit card company refunded money. Firm sent verbally abusive e-mail during the process. I'd give them ZERO stars if this were possible.

Thanks,

Us
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21 of 21 people found the following review helpful
on July 15, 2011
Verified Purchase
searched for ever till i found this little screen house and there she was, amazon. set up was easy.the bottom of the screen house was made with the screen outside the frame of course, however, plenty of screen folded inside on bottom of frame so there is no need for a floor, no bugs..and i live in the wetlands! perfect for a small space, easy to move or fold up and take to the creek, beach, camping, where ever your going. i found that i didnt need to use guy lines. just a couple of weights in each corner on the fold of the bottom of the screen house frame.
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14 of 14 people found the following review helpful
on July 24, 2013
Verified Purchase
Ordered this tent in May, 2013. Upon first attempted use, two of the corners were curved inward. After twisting, twirling, closing, re-opening, and going home without use after giving others in the park a really good show, I contacted Nicamaka (via Amazon) for a replacement as the tent I received was clearly defective. The response on June 11th:

" some of these the corners invert when shipped - try to wiggle the wires and they should pop back into place - what is happening is the wire is not pushing out, rather inward -

If this doesn't work let us know and we will ship you a new one "

I once again tried wiggling the wires to no avail (this time in the front yard - fool me once...). Notifying them that their suggestion did not work, I was told via email June 18th "we will get you a new one shipped out." June 28th, I requested a status on the replacement - had an upcoming trip perfect for the tent's use. No update was received. July 9th, I changed my request from replacement to refund. Immediate response:

" We will get you the refund issued today "

I waited 2 weeks for the non-existent refund before using Amazon's A-Z Guarantee. Within 1 business day, Amazon issued my refund. Thank goodness Amazon values their customers. Unfortunately, that cannot be said for Nicamaka Distributors. 2 and 1/2 months of extremely poor customer service.

** The quoted remarks truly had little capitalization or punctuation, let alone any kind of nod to professionalism. **
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9 of 9 people found the following review helpful
on June 18, 2012
Verified Purchase
Ideal for backyard to protect 5 month old from insects. Lightweight, quick set up, large enough for small table and 4 chairs so as to keep insects away while eating.
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8 of 8 people found the following review helpful
on June 26, 2013
Verified Purchase
The screen room did not spring open properly. The seller suggested that I attempt a repair. I was not able to perform the repair.
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5 of 5 people found the following review helpful
on June 18, 2013
Verified Purchase
This is a convenient item. It will fit most back porches would recommend to be gentle with the zippering of this product
Otherwise it has served me well
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9 of 11 people found the following review helpful
on September 18, 2012
Verified Purchase
I reviewed several screen rooms before purchasing this one, and it seemed this model would be the easiest to set up, and I wouldn't have to worry about poles breaking and bending. It was, in fact, a breeze to set up and the perfect size for my small side yard. The problem came when I discovered that the door zips open like a "horseshoe" - from the sides and around the top. I have a medium size dog, and so does my neighbor. When we are sitting outside, the dogs like to sometimes be near us, and sometimes roam around. Coming through a screen door that does not open at the bottom is a problem. It requires that someone open the flap more than half-way. The dogs can't just slip in and out. So that means we would be losing all the benefits of the full screen as we allow mosquitos and other little insects to travel in and out with the dogs. I wish I'd thought more about this feature before I purchased the screen room. Eventually I might buy a large piece of mosquito netting to drape over the doorway, and leave the opening itself unzipped. But there go my savings on this model! So I hope this review will help any dog owners out there to avoid this one small problem.
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5 of 5 people found the following review helpful
on August 13, 2013
Verified Purchase
Ordered this tent in June and used it three times. Last time I tried to put it up, the frame was twisted and won't stand up. Very unhappy with purchase. Don't recommend purchasing it.
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2 of 2 people found the following review helpful
on August 14, 2013
Verified Purchase
They sent this to the wrong location then when they figured that out they sent me out one overnight to get it to me in time . I will recommend them to anyone great job. The product works great also.
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1 of 1 people found the following review helpful
on June 4, 2014
Verified Purchase
I don't typically write negative reviews but I had to make an exception with this product. I'd read the mostly horrible reviews but decided to try anyway because there were a few good reviews and also because of Amazon's guaranteed refund if there is a problem. When I received the item, I went ahead & tried to set it up in my bedroom because I had read the reviews(a lot of people received defective products or had an issue with the item). I noticed when reading the instructions that the included stakes were missing & then when I popped the screen room out to set it up, I also saw the item was not folded up in the bag as it was supposed to be. When it was set up, it was very obviously warped & would not stand upright as shown in the picture. I believe the item had been used & returned, minus the stakes, & now with a bent frame that came from trying to get it back into the bag. I believe this is why it was not in the bag as it was supposed to be-- whomever returned it had bent it & twisted it so they could fit it back into the bag just to return it. As a result of this warping, my friend & I spent over 2 hours trying to get the tent back into the bag with absolutely no luck at all. It was too warped & did not collapse into 3 rings as the instructions said so I could not get it into the bag to ship back. Regarding the seller, their return instructions simply said "we will credit". I had never returned an item to Amazon before so, after reading the instructions about receiving a return label for the item, I sent another email to the seller asking what I needed to do to return the item & letting them know the item would not collapse down to go into the bag to ship back. The second response simply said "if btroken - will crdit- no return needed" (this is exactly what they said & how it was written). After this, I decided to file a claim with Amazon. Amazon issued a full refund, including my shipping costs, within 3 days since the item was defective and I was not required to return the product. That being said, even if the item had not been defective, I would have returned it anyway -- it is simply too difficult to take down and fit back in the bag and the frame seems like it would warp very easily under the best of conditions. I love the concept of this little pop up room but, unfortunately, this product does not deliver.
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