According to Dean Shepherd, project failure can lead to one of three outcomes: (1) the person's emotional pain is so great that she or he gives up and never tries again, (2) the person primarily responsible for the failure blames others and immediately begins another project, and (3) the person experiencing failure manages emotional pain during a shorter period of time and that experience does not prevent learning from it before beginning another project. "I focus on providing strategies and techniques to help you avoid the first two outcomes in order to achieve the third." Shepherd makes good on that promise and it should be noted that his observations and suggestions will be as valuable to supervisors of those involved in projects as it is to each of those individuals.
The healthiest organizations are those that have a culture of civility and candor. There is mutual trust and respect because there is transparency at all levels and in all areas. The leaders of these organizations are not risk-adverse. On the contrary, they not only encourage but also insist on, for example, principled dissent. Therefore, everyone feels free to "speak to power." In these companies, there is constant experimentation to create something new or to make something better. Failure of many experiments is inevitable and each failure is viewed as a precious learning opportunity. It is no coincidence that most of the companies on Fortune magazine's annual lists of those "Most Highly Admired" and the "Best to Work For" are also on the lists of those most profitable and most valuable.
With rigor and eloquence, Shepherd addresses these challenges:
1. How manage emotions to learn from failure?
2. Why learning from failure is difficult but rewarding?
3. Which strategies for learning from failure most effective?
4. When to "pull the plug" to maximize personal growth?
Note: Seth Godin also has much of great value to say about this in The Dip: A Little Book That Teaches You When to Quit (and When to Stick).
5. How and why self-compassion can help us learn from failure?
6. What are the relationships between and among emotional intelligence, support from others, and learning from failure?
7. Howe and why to prepare for multiple failures?
In Chapter 7, Shepherd shares additional reflections about various subjects discussed in the preceding chapters and his concluding remarks are in the form of reflections and advice to his daughter, Meg, as she is about to start kindergarten. One key point is, "I want her know that failure is not the opposite of success." A failure (including a project failure) is the opposite of success only when (a) there is nothing of value learned from it and then applied beneficially, (b) those involved are unable to manage the emotional pain and become totally risk-adverse, or (c) the person primarily responsible blames others, learns nothing, and continues the same behavior and attitude when involved in another project.
By the way, most of Shepherd's insights also suggest that there are successes (however defined) that are much less successful than presumed because (a) no one involved learns anything of value from it, (b) someone claims full (and undeserved)) credit for it, or (c) senior managers fail to understand and appreciate what the success has achieved and therefore do not leverage it, as was frequently the case at Xerox's research center in Palo Alto, for example, where breakthroughs in computer technology were abandoned.
Of special interest to me are the three strategies that Shepherd recommends to help us to manage our emotions so that we can learn from failure. Here is an abbreviation of his material.
1. What happened? "The first is a loss-oriented strategy that focuses on building an understanding of why the project [or initiative] failed. As we develop a plausible story for the failure, we can break emotional bonds to the [loss]." Relinquishing ownership of a loss does not deny our relationship with it. The story strategy assigns roles for participants who will now collaborate on the explanation of what happened. Failure (however defined) is almost never a solo performance.
2. What caused it to happen? "The second approach is a restoration-oriented strategy that involves both distracting ourselves from thinking about the [failure] and addressing secondary causes." Failure tends to cause various exaggerations, including exaggeration of one's responsibility for it. It is never an orphan.
3. Now what? "The third strategy is a combination of the other two. The oscillation strategy involves alternating the use of the other two strategies. This allows us to benefit from either one for an extended period of time."
Shepherd goes on to say, "This process maximizes learning from failure by managing emotions. It helps focus attention on collecting information about why the project [or initiative] fails to construct a plausible account of the failure event. In doing so, we can break the emotional bonds to the [loss], reducing the strength of the emotional response and eventually eliminating it."
I commend Dean Shepherd on a brilliant achievement. Bravo!