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Front Desk Security and Safety: An on-the-Job Guide to Handling Emergencies, Threats, and Unexpected Situations Paperback – November 17, 2003

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Product Details

  • Paperback: 144 pages
  • Publisher: AMACOM (November 17, 2003)
  • Language: English
  • ISBN-10: 0814408265
  • ISBN-13: 978-0814408261
  • Product Dimensions: 8.9 x 6.9 x 0.4 inches
  • Shipping Weight: 8.8 ounces (View shipping rates and policies)
  • Average Customer Review: 3.8 out of 5 stars  See all reviews (6 customer reviews)
  • Amazon Best Sellers Rank: #1,178,154 in Books (See Top 100 in Books)

Editorial Reviews


Security Management online (www.securitymanagement.com): "Kildowís treatment of emergency management is truly masterful. From safety committee issues to business recovery, she writes with strength, clarity, and brevity.This book is recommended for front-desk trainees, security supervisors, and managers in charge of front-desk training and policy, as well as nonsecurity and nonsafety managers who want to quickly get up to speed on their responsibilities for maintaining a safe workplace."


Security Letter: "This is fundamental reading for front-line workers."

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Customer Reviews

3.8 out of 5 stars
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Most Helpful Customer Reviews

3 of 3 people found the following review helpful By E. Anne Warren on March 3, 2004
Format: Paperback
Here is an easy-to-follow guide for receptionists, security desk personnel, administrative professionals, or any employee in any organization who has initial contact with the public. These employees, the organization's public relations face, have increasingly become an integral part of emergency management efforts. Ms. Kildow's book builds a practical knowledge base for the reader by setting forth emergency preparedness concepts, explaining the bigger picture of emergency planning, and identifying where front desk personnel fit in the overall emergency/security program.
The chapter with specific emergency procedures is comprehensive, easy to follow, and incorporates the latest standards. Policy issues raised in Chapter 5 will give employers, as well as employees, pause for thought, and will help management understand the importance of making safety and security a part of the organization's formal culture.
The book includes an extensive glossary, a readiness assessment tool, and emergency procedures in a reproducible checklist format. Features of the book that are of particular value are the training materials, the tabletop exercise guide, and realistic scenarios. In lieu of instructor-guided formal sessions with exercises and drills, this book fills a training void found in many organizations.
The book, a tremendous economical value, is not just for front desk professionals. It is an outstanding reference or training manual for Emergency Management Directors; Safety and Security Directors; Emergency Response Team Coordinators, and others who have responsibility for managing emergency, safety, or security programs.
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1 of 1 people found the following review helpful By Ines Kaldas on March 4, 2008
Format: Paperback
I highly recommend this book as it achieves something that is rare in Emergency Management and Business Continuity Planning (BCP). Anyone who has worked in the field, within a company or government agency or as a consultant, knows how difficult it is to help people understand why they should invest time and resources in BCP. This book makes it easy. It provides us with case studies that hit close to home, and therefore act as a vehicle to dive into this complex and difficult field. The author is to be commended.
Within an organization, all too often risk management is steeped in a "silo" approach. This book leads us step-by-step towards integrating all aspects of emergency planning. An important new aspect of this book is that we are guided to truly integrative risk management procedures, addressing them directly to the people who are responsible for developing a plan, designing, implementing, and evaluating it. The book covers a comprehensive spectrum of potential threats and addresses one of the most difficult aspects of disaster response - the communications plan and how to deal with distressed people and the media. As a consultant, I have widely used this book, and it is equally useful for corporate risk managers and public decision-makers. Most remarkably, the author has managed to make the material readable and understandable for those new to the field. Of special added value is the wealth of highly applicable assessment, planning, and exercise tools provided as an appendix. The book is an excellent roadmap.
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1 of 1 people found the following review helpful By Tina Lewis Rowe on April 28, 2013
Format: Paperback Verified Purchase
Every reception or front desk layout is different and so are the options available to staff. This book provides a good foundation for adaptaing and personalizing plans of action. I used it for training research and suggested it as a resource to give a new receptionist, followed up by discussion.
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