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Frontline Teamwork: One Company's Story of Success

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Del. Dental records confirm ID of pilot
FAA awaiting tests in N.H. crash case
The identity of the pilot who crashed his corporate plane into his family's new home in Amherst, N.H., Saturday was confirmed through dental records yesterday morning by a New Hampshire medical examiner. The remains of Louis W. Joy III were so badly burnt it was impossible to identify him by other means, said Dr. Thomas Gilson, deputy chief medical examiner. Joy's dental records from Delaware, where he and his wife lived before moving to Amherst last year, matched those of the pilot.
Gilson said the Federal Aviation Administration is conducting tests to determine whether drugs or alcohol were in Joy's system. The results will not be back for several days, he said.
On Saturday morning, Joy smashed his airplane into the second floor of the the 5,800-square-foot house that he, his wife, and 8-year-old daughter moved into four months ago. No one was home at the time and Joy was the only person killed or injured.
Joy died quickly from the cumulative effect of the crash, Gilson said. There was so much damage to his body ''you can't really separate out'' what killed him, Gilson said.
Joy's body was recovered from the cockpit of the plane, which ended up in the basement of the home, said Rick Crocker, chief of the Amherst Fire Department.
Crocker said the plane clipped trees before slamming into the second floor from the east. He estimated that the plane was descending at a 45-degree angle when it struck the house.
A thousand-gallon propane tank in the yard, as well as the high-octane aviation fuel in the plane's tank, made the fire ''extremely hot,'' Crocker said. ''The radiant heat from this fire was tremendous.''
Amherst police served Joy with a restraining order at his home the night before the crash, according to Police Chief Gary Maguire. The restraining order, which temporarily banished Joy from the hillside house on High Meadow Lane also awarded custody of the girl temporarily to his wife, Jo.
The affidavit supporting the order was sealed by a judge Monday morning at the request of Jo Joy's lawyer, David Lauren, who cited concerns about the daughter's age.
Lauren could not be reached for comment yesterday.
Sources who have seen the order said Joy was not accused of physically abusing his wife.
Joy, 43, was a published author, business consultant, and motivational speaker. He had founded the consulting firm Manufacturing Excellence Inc., to which the plane was registered.
Neighbors in Newark, Del., where Joy lived with his family from 1992 until they moved to New Hampshire, said he was a reclusive eccentric who nailed all the windows shut at his home and became angry with a prospective buyer of the house when she asked if he would remove a fence.
With his wife, Joy coauthored the 1993 book ''Frontline Teamwork: One Company's Story of Success.''
The house, which was destroyed by the crash and ensuing blaze, was owned by Jo Joy, according to records filed at the Hillsborough County registrar of deeds. The house was worth about $750,000, the builder said.