"Fun and Gains" is an exciting new book for trainers, managers, team leaders, supervisors, and human resource personnel. This book is a collection of games, activities, competitions, stories and anecdotes to assist users in motivating an energizing staff, quickly and easily! The activities and material focus on improving staff reliability, professionalism, attitude, productivity and communication. This will help you revitlalize staff performance, stimulate new ideas, create winning attitudes, inspire new goals, increase sales and productivity, and promote an exciting, motivated work environment.
Book Description
Editorial Reviews
About the Author
Carolyn Greenwich is a Director of Winning Attitudes, a Sydney, Australia-based sales, telesales and customer service training company that designs and presents training and implementation program for companies seeking improved profits. Greenwich has 30 years of sales and customer service experience. She is also author of the successful McGraw-Hill title, The Fun Factor.
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Most Helpful Customer Reviews
6 of 8 people found the following review helpful:
5.0 out of 5 stars
Great ideas, great book!,
By A Customer
This review is from: Fun and Gains: Motivate and Energize Staff with Workplace Games, Contests and Activities (Paperback)
In the busy world of sales, time is money. This book will save you time (and money) as the games and activities are tried and true and can be used immediately. Ms. Greenwich includes pages to photocopy and a CD Rom with visual aids so you can start motivating and energizing your staff today. This book is a must for team leaders who want to "look good" by the results of their employees efforts. Plus, everyone who uses these recommended methods will find that it is fun!
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Inside This Book
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First Sentence:
It all starts with your attitude. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
qualifying amount, call center industry, call center manager, customer service call center, winning attitudes, outbound calls, team target Key Phrases - Capitalized Phrases (CAPs): (learn more)
Carolyn Greenwich, Book Co Australia Pty Ltd, Mission Control, Sales World Cup, Ideas Committee, Critical Success Menu, Worst Speech, Captain's Proposed Daily Flight Path, Lieutenant's Daily Log, John Barry, New Zealand, The Fun Factor New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
It all starts with your attitude. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
qualifying amount, call center industry, call center manager, customer service call center, winning attitudes, outbound calls, team target Key Phrases - Capitalized Phrases (CAPs): (learn more)
Carolyn Greenwich, Book Co Australia Pty Ltd, Mission Control, Sales World Cup, Ideas Committee, Critical Success Menu, Worst Speech, Captain's Proposed Daily Flight Path, Lieutenant's Daily Log, John Barry, New Zealand, The Fun Factor New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Citations (learn more)
This book cites 1
book:
1
book
cites this book:
- Crystal Clear Communication by Kris Cole on page 48
- The Customer Response Management Handbook: Building, Rebuilding and Improving Your Results by Darlene D. Richard on page 394, Back Matter, and Back Cover
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