Fundamentally Different and over one million other books are available for Amazon Kindle. Learn more
Qty:1
  • List Price: $28.95
  • Save: $9.00 (31%)
FREE Shipping on orders over $35.
In stock but may require an extra 1-2 days to process.
Ships from and sold by Amazon.com.
Gift-wrap available.
Fundamentally Different has been added to your Cart
+ $3.99 shipping
Used: Good | Details
Sold by owlsbooks
Condition: Used: Good
Comment: Good clean copy with no missing pages might be an ex library copy; may contain marginal notes and or highlighting
Sell yours for a Gift Card
We'll buy it for $2.25
Learn More
Trade in now
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 2 images

Fundamentally Different Hardcover – June 17, 2011

56 customer reviews

See all 6 formats and editions Hide other formats and editions
Amazon Price New from Used from
Kindle
"Please retry"
Hardcover
"Please retry"
$19.95
$12.30 $10.91
Audio CD
"Please retry"

Best Books of the Year So Far
Best Books of the Year So Far
Looking for something great to read? Browse our editors' picks for 2015's Best Books of the Year So Far in fiction, nonfiction, mysteries, children's books, and much more.
$19.95 FREE Shipping on orders over $35. In stock but may require an extra 1-2 days to process. Ships from and sold by Amazon.com. Gift-wrap available.

Frequently Bought Together

Fundamentally Different + The Advantage: Why Organizational Health Trumps Everything Else In Business
Price for both: $36.27

One of these items ships sooner than the other.

Buy the selected items together


Editorial Reviews

About the Author

David Friedman is the former President of RSI, an award-winning employee benefits brokerage and consulting firm in the Philadelphia area. He is a frequent guest speaker and seminar leader on organizational culture, leadership, and values. A graduate of the College of William & Mary with a degree in Philosophy, Friedman currently lives in Moorestown, NJ with his wife and 2 college-age children.
NO_CONTENT_IN_FEATURE

Best Books of the Month
Best Books of the Month
Want to know our Editors' picks for the best books of the month? Browse Best Books of the Month, featuring our favorite new books in more than a dozen categories.

Product Details

  • Hardcover: 300 pages
  • Publisher: Infinity Publishing (June 17, 2011)
  • Language: English
  • ISBN-10: 0741466805
  • ISBN-13: 978-0741466808
  • Product Dimensions: 6 x 0.7 x 9 inches
  • Shipping Weight: 1.3 pounds (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (56 customer reviews)
  • Amazon Best Sellers Rank: #493,548 in Books (See Top 100 in Books)

More About the Author

How does a philosophy major with virtually no finance, marketing, or management education go on to become an award-winning business leader?

To understand that, you have to understand David Friedman's approach to life. While he's always been known for his discipline and his relentless work ethic, what sets David apart, more than anything, is his curiosity and his philosophical nature. He's a student of business, and of life. Quite simply, he's a thinker. And that thoughtfulness has influenced his entire career.

"I never felt my lack of formal business education was a limitation," says David. "I always thought of it as an asset. Not being saddled with traditional thinking, at every stage of my career I felt free to follow my instincts - even when it led to what some might consider to be unconventional approaches."

From the beginning, David saw RSI not as an insurance agency, but as a generic customer service business. He was curious to learn what made a service organization great and he was quick to apply what he was discovering. Under David's leadership, RSI became the standard by which not only other insurance agencies were measured, but service companies in other industries as well.

He also became fascinated by leadership and organizational development. From Open Book Management to The Collaborative Way, David developed a deep appreciation for the power of organizational culture. While he may have had an instinctual knack for leadership, it was his philosophical nature that prompted him to search for underlying principles he could more easily teach to those around him.

In fact, David is a natural teacher. He has a remarkable ability to explain even the most difficult concepts in ways that anyone can easily understand. Ever the philosopher, David not only sees the subtleties and nuances of complex issues, but he has a true gift for communicating his insights with amazing clarity. His recent book, Fundamentally Different, is perhaps the greatest testament to this gift. As you read it or listen to it, you'll no doubt see both the philosopher and the teacher at his best.

Customer Reviews

5 star
98%
4 star
2%
3 star
0%
2 star
0%
1 star
0%
See all 56 customer reviews
Share your thoughts with other customers

Most Helpful Customer Reviews

Format: Hardcover
Author: David J. Friedman

ISBN10:0-7414-6680-5: ISBN13: 978-0-7414-6680-5

Publisher: Infinity Publishing

One of the most striking features that jumps off the page of David J. Freedman's Fundamentally Different is his talent in driving home meaningful points by having his readers see them, feel then, smell them, and hear them and this is realized with his down-to-earth language and numerous practical illustrations. This is something that many business authors seem to shy away from for fear that they will sound unoriginal or perhaps even unprofessional. The result is that what they are trying to convey becomes cold and in the end fails to influence readers. Put it another way, values have little meaning without stories and examples to bring them to life and engage us on a personal level. We have an easier time understanding the principles forming the basis of these values when we can relate them to our own experiences. To exemplify, as I was reading Fundamentally Different, I experienced two situations where I began evaluating the kind of service I was receiving from two different companies, one of which involved an insurance claim and the other subscribing to a new cable service. The latter should run to the nearest book store and purchase a copy of Friedman's book, as it failed miserably with a culture that seemed to say that I am doing you a favor by taking your order. How many times have we unfortunately encountered this attitude?

Friedman is the former President of RSI, an award-winning employee benefits brokerage and consulting firm. Over a period of twenty-seven years he implemented a winning culture that garnered over a dozen awards for such disciplines as leadership, workplace culture, quality, growth, business success and best work-place.
Read more ›
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
By Allenda on October 20, 2011
Format: Paperback Verified Purchase
This book is a terrific, insightful and easy read that gets to the core of values at work. So much has been written about values in organizations and Fundamentally Different departs from much of what I've read in one respect: it is practical with easy-to-grasp principles, and the author shares many tips on how to turn values into everyday actions that really make a difference through the practice of 30 fundamentals. Each fundamental is important and relevant, and the beauty of them is that they can support any organization's set of values. Two fundamentals really spoke to me: Fundamental 12, Practice the Human Touch - this fundamental can transform the customer experience just by following some simple practices: handwritten notes, and, knowing and remembering what is important to someone. My favorite is Fundamental 29, The quality of your answers is directly related to the quality of your questions. This fundamental applies to every human being! By utilizing the author's five questions, you'll be sure to improve not only your communication with others, but also strengthen commitments. Some fundamentals may require more focus to shift behavior, such as #19 - Speak Straight. If you find that you have hesitation or difficulty speaking honestly, check out page 164 to understand the challenges of speaking straight. See how you identify with those challenges. If you do, then you'll be on your way to overcoming them.
As I read the book, I felt as though I was sitting in a comfortable chair, simply having a conversation with the author. I highly recommend this book to all who are in leadership roles as well as anyone looking to become more personally effective. There is something for everyone to learn.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
Format: Hardcover
Fundamentally Different is an inspiring read that presents strategies for managing your business (or even your life!) in a manner that ensures consistency, and by providing a methodology that makes it easy to implement. I've found that far too many business books do a great job of presenting a compelling case for action/change, only to find that the day-to-day pressures of everyday life have immediately swallowed me back up, preventing me from changing my behaviors. This book provides situations and challenges that we can all relate to in an easy to read style, with real-life examples to demonstrate how the author's fundamental business practices and values have been employed. There are quite a few fundamentals presented to review, and I expect that readers may want to follow the author's advice and start-out on a smaller scale with a handful of values that are most important to them individually before expanding the list to a larger size. I see this as a strategy to create long-term, sustainable improvement in individual or organizational performance that doesn't require radical tools or even disruption to existing work flows. I bought copies not only for those on my staff, but for those for whom I work in the hopes that they'll be inspired to adopt that changes that I'm already implementing.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
By Karl Sprague on September 18, 2014
Format: Hardcover
David Friedman’s book Fundamentally Different is a unique approach to intentionally creating, driving and reinforcing corporate culture. Many books on the subject are full of wonderful stories or give insights into the science behind organizational behavior. Interesting reads, but leaving executives perplexed at how to get their own employees to act the right way, consistently (and even when the boss isn’t watching). Friedman takes you through the behaviors (which he calls the Fundamentals) that drove how business was conducted and how people were treated, at his former company, RSI. Fundamentally Different outlines the system that helped make RSI a place where people wanted to work and where customers became fiercely loyal. I’ve watched companies implement the system that Friedman outlines in the book, and they’ve enjoyed remarkable results. Part of the brilliance of this book is the practical ways that Friedman deals with leadership ADD and ensuring that an initiative as important as corporate culture doesn’t run out of gas. It’s a great concept, effectively delivered, and proven out in companies I’m familiar with. I highly recommend this book.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again

Most Recent Customer Reviews

Set up an Amazon Giveaway

Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers. Learn more
Fundamentally Different
This item: Fundamentally Different
Price: $19.95
Ships from and sold by Amazon.com