I can see how someone who follows the written directions to a tee, or someone who has limited hand strength, would find this to be a lousy product. It truly does require a little more elbow grease to release ice, but once you do, I think this is a superior product design, both in its ability to chill down bottles, and because you can freeze a second batch of ice while holding the first.
I think my method for punching out the ice bucket, which I can now do in under 10 seconds, is loosely alluded to in the written directions, but here's what I'd emphasize to would-be IceOrb owners:
1) MIND THE FILL LINE: it's almost imperceptible, but there's a little extruded text between the bottom and second-from-the-bottom "lumps" that will say "fill line". This prevents excess water from getting into the rubber lip holding the blue ice bucket in.
2) CRACK THE ICE AT THE TOP: When trying to remove a frozen tube of ice, start first at the top, and squeeze the rim at all 360 degrees. The instructions definitely tell you to do this, and there will be a cracking noise. Be sure to be pretty thorough about this:
3) PUSH FROM THE BOTTOM: Here's what the instructions don't focus on - focus all your effort on pushing the blue ice bucket out from below. Don't waste time trying to pull the blue bucket out from the top. Place both your thumbs on the bottom, and use your fingers to grip the now-hard lumps on the side of the Orb.
Hopefully, this solves the major "flaw" in the IceOrb. I really do think this thing is a cool design, people ask about it at parties, and it's great for bottles of wine (which go right into the space where the bucket was).