Amazon.com: Future Work: Putting Knowledge to Work in the Knowledge Industry (9780029354155): Charles D. Winslow: Books
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Future Work: Putting Knowledge to Work in the Knowledge Industry [Hardcover]

Charles D. Winslow (Author)
5.0 out of 5 stars  See all reviews (1 customer review)


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Book Description

June 1, 1994
A company's success ultimately depends on each worker's completion of an infinite series of little "now's". To achieve peak efficiency in a climate of "now", organizations must use all possible resources to support each individual's performance of various tasks. "Integrated Performance Support" (IPS), a new concept developed by Andersen Consulting, helps employees perform to their optimum capability. This book shows how IPS builds specific information and tools directly into business processes and systems, enabling workers to independently solve problems on the job.

Product Details

  • Hardcover: 384 pages
  • Publisher: Free Press (June 1, 1994)
  • Language: English
  • ISBN-10: 0029354153
  • ISBN-13: 978-0029354155
  • Product Dimensions: 9.2 x 6.3 x 1.1 inches
  • Shipping Weight: 3.4 pounds
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Best Sellers Rank: #6,411,299 in Books (See Top 100 in Books)

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0 of 6 people found the following review helpful:
5.0 out of 5 stars A must read for anyone involved in performance improvement, August 6, 1996
By A Customer
This review is from: Future Work: Putting Knowledge to Work in the Knowledge Industry (Hardcover)
I bought FutureWork after I had already read it.
Check out our summary & reactions to this great book at
http://www.uwm.edu:80/People/kenhahn/brhome.htm
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Inside This Book (learn more)
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First Sentence:
What is the secret to business success and where is it to be found? Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
job aid services, prototype performance system, performance support functions, knowledge worker performance, performance support services, performance support systems, workforce performance, work management system, human metaphor, public information services, cooperative processing, information anxiety
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Andersen Consulting, United States, Reference Services, Knowledge Worker Services, Bell Atlantic, Knowledge Xchange, Connecticut Natural Gas, North West Water, Work Profile Services, Andersen Windows, Learning Manager, Total Information Management, Super Window, Eagle Technology, Window of Knowledge System, Ask Tom, Customer Information System, Ask System, Northwestern University, Configuration Management, Distributed Systems Management, Gloria Gery, Roger Schank, Sue Peters, Core Knowledge
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