A company's success ultimately depends on each worker's completion of an infinite series of little "now's". To achieve peak efficiency in a climate of "now", organizations must use all possible resources to support each individual's performance of various tasks. "Integrated Performance Support" (IPS), a new concept developed by Andersen Consulting, helps employees perform to their optimum capability. This book shows how IPS builds specific information and tools directly into business processes and systems, enabling workers to independently solve problems on the job.
Futurework
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A must read for anyone involved in performance improvement,
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This review is from: Future Work: Putting Knowledge to Work in the Knowledge Industry (Hardcover)
I bought FutureWork after I had already read it.Check out our summary & reactions to this great book at http://www.uwm.edu:80/People/kenhahn/brhome.htm
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First Sentence:
What is the secret to business success and where is it to be found? Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
job aid services, prototype performance system, performance support functions, knowledge worker performance, performance support services, performance support systems, workforce performance, work management system, human metaphor, public information services, cooperative processing, information anxiety Key Phrases - Capitalized Phrases (CAPs): (learn more)
Andersen Consulting, United States, Reference Services, Knowledge Worker Services, Bell Atlantic, Knowledge Xchange, Connecticut Natural Gas, North West Water, Work Profile Services, Andersen Windows, Learning Manager, Total Information Management, Super Window, Eagle Technology, Window of Knowledge System, Ask Tom, Customer Information System, Ask System, Northwestern University, Configuration Management, Distributed Systems Management, Gloria Gery, Roger Schank, Sue Peters, Core Knowledge New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
What is the secret to business success and where is it to be found? Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
job aid services, prototype performance system, performance support functions, knowledge worker performance, performance support services, performance support systems, workforce performance, work management system, human metaphor, public information services, cooperative processing, information anxiety Key Phrases - Capitalized Phrases (CAPs): (learn more)
Andersen Consulting, United States, Reference Services, Knowledge Worker Services, Bell Atlantic, Knowledge Xchange, Connecticut Natural Gas, North West Water, Work Profile Services, Andersen Windows, Learning Manager, Total Information Management, Super Window, Eagle Technology, Window of Knowledge System, Ask Tom, Customer Information System, Ask System, Northwestern University, Configuration Management, Distributed Systems Management, Gloria Gery, Roger Schank, Sue Peters, Core Knowledge New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
This book cites 70
books:
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- Post-Capitalist Society by Peter F. Drucker on 5 pages
- The Fifth Discipline: The Art & Practice of the Learning Organization by Peter M. Senge on 4 pages
- The Design of Everyday Things by Donald A. Norman on 4 pages
- Information Anxiety 2 (Hayden/Que) by Richard S Wurman in Back Matter (1), Back Matter (2), and Back Matter (3)
- In the Age of the Smart Machine by Shoshana Zuboff on page 157, Back Matter (1), and Back Matter (2)
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