Your Pulse O2 is a connected device, that requires the use of a Bluetooth-enabled Android or iOS smartphone or tablet to operate correctly. Connecting your Pulse O2 to your phone to share your activity data is called a “sync”, short for synchronization. Syncing your Pulse O2 lets you visualize your activity progress throughout the day, and lets you keep a record of your progress over time.
Once you have completed the initial set up of your Pulse O2, you can press and hold the button on the top for 3 seconds to sync your steps to your iOS or Android device. When you start the sync, an icon of a cell phone will appear on your Pulse O2’s screen. Then, a progress bar will appear below the phone icon, signifying how much of your data has been backed up. When the sync is complete, your Pulse O2’s screen will show a check mark.
When the sync is complete, you can see your progress in the Health Mate App and on the Withings online dashboard. Your Pulse O2 also syncs automatically every six hours, so you don’t need to worry about manually syncing unless you want to see your latest data right away.
If you are having a problem syncing your Pulse O2, there are a few steps to take. First, make sure that your mobile device has Bluetooth switched on, and that your are logged in to the newest iteration of the Health Mate app. Next, make sure that your Pulse O2 is fully charged. You can do this by plugging it in for two hours to ensure a full charge. Next, make sure your Pulse O2 is up to date with the latest firmware. You can check this in the Withings Health Mate app by going to My Devices, selecting your Pulse O2, then pressing the blue Update button at the bottom. Follow the steps on the screen to check if an update is available.