Most helpful positive review
163 of 169 people found the following review helpful
Contact GE Customer Relations for FREE part
on November 13, 2012
Get this part direct from GE for free.
As per most of the reviews below, this part still continues to be sent for free from GE. It would appear that most if not all of the reviewers here have GE refrigerators that are out of warranty. So do not let that discourage you, as that did not matter in our case nor with others. Additionally, you may have to hang up with a representative that is not helpful and call back again in hope of getting someone more responsive to your issue. This seems to be a big problem with these refrigerators....it only makes sense for GE to do some damage control by working with their consumers since a happy customer is potentially a repeat customer (and this part probably costs GE only 20 cents to make). Concerning installation, the directions are not the greatest but there are several helpful youtube videos online that simplify the process. Try searching "GE water dispenser ". There are also many useful tips mentioned here by other reviewers. So it is definitely a doable project with minimal tools(screw driver & pliers). In the meantime, using a hair dryer directly behind the ice/water dispenser may be a temporary fix to get your water flowing again.
11/2012: We had the same problem with the water line freezing inside the freezer door. I determined this myself after reading all the instructions for diagnosing this problem that are all over the internet. Apparently this is a very common problem, stemming from not enough insulation between the water line and the interior panel of the freezer door. From my reading, I understand that GE's original solution was to send out a new, updated, freezer door for free, and cover the cost of it's installation. This was an expensive solution for them, which led them to a simpler fix of adding this heating element to the surface near the water line. It resolves the problem at a much lower cost to GE. And it does work.
Our experience was a phone call to GE's Customer Relations # 8003861215, option 5. I explained to them our frequent freeze issue, the solution(this part), and the common occurrence of this problem among many many frig owners. They took the model and serial number from our unit, and determined it was initially installed way back in 2001. They offered to send a repair person to diagnose it for ninety-nine dollars at our expense, along with a discount on parts & labor for the repair. I told them I know the problem, as it is chronic among these refrigerators, I can fix it myself, and I just need the part. They then gave me the option of paying a discounted thirty dollars for it with a one year warranty, or sending it for free without one...I chose FREE!
Try calling GE before you pay for this part! Give them the part #... GE WR49X10173(same as this listing)