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163 of 169 people found the following review helpful
on November 13, 2012
Get this part direct from GE for free.

UPDATE: 5/2015
As per most of the reviews below, this part still continues to be sent for free from GE. It would appear that most if not all of the reviewers here have GE refrigerators that are out of warranty. So do not let that discourage you, as that did not matter in our case nor with others. Additionally, you may have to hang up with a representative that is not helpful and call back again in hope of getting someone more responsive to your issue. This seems to be a big problem with these refrigerators....it only makes sense for GE to do some damage control by working with their consumers since a happy customer is potentially a repeat customer (and this part probably costs GE only 20 cents to make). Concerning installation, the directions are not the greatest but there are several helpful youtube videos online that simplify the process. Try searching "GE water dispenser ". There are also many useful tips mentioned here by other reviewers. So it is definitely a doable project with minimal tools(screw driver & pliers). In the meantime, using a hair dryer directly behind the ice/water dispenser may be a temporary fix to get your water flowing again.

11/2012: We had the same problem with the water line freezing inside the freezer door. I determined this myself after reading all the instructions for diagnosing this problem that are all over the internet. Apparently this is a very common problem, stemming from not enough insulation between the water line and the interior panel of the freezer door. From my reading, I understand that GE's original solution was to send out a new, updated, freezer door for free, and cover the cost of it's installation. This was an expensive solution for them, which led them to a simpler fix of adding this heating element to the surface near the water line. It resolves the problem at a much lower cost to GE. And it does work.

Our experience was a phone call to GE's Customer Relations # 8003861215, option 5. I explained to them our frequent freeze issue, the solution(this part), and the common occurrence of this problem among many many frig owners. They took the model and serial number from our unit, and determined it was initially installed way back in 2001. They offered to send a repair person to diagnose it for ninety-nine dollars at our expense, along with a discount on parts & labor for the repair. I told them I know the problem, as it is chronic among these refrigerators, I can fix it myself, and I just need the part. They then gave me the option of paying a discounted thirty dollars for it with a one year warranty, or sending it for free without one...I chose FREE!

Try calling GE before you pay for this part! Give them the part #... GE WR49X10173(same as this listing)
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36 of 39 people found the following review helpful
on February 19, 2013
I called GE customer service 1-800-386-1215 and told them the problem. I didn't even have to argue to get it free. I gave them the part number that is being sold here, and they shipped it to me in 48 hours.
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24 of 25 people found the following review helpful
on October 26, 2011
I've used a hair dryer and tried taping foam board for added insulation to the inside the freezer but the dispenser line would continue to freeze up. I've been reading that this would be the solution to my problems...and low an behold...it was! I installed the heater on a frozen line and in about 14 hours, I had flowing water again....I did not have to thaw it out with a hair dryer!! So far I had it for two months and no frozen line. The installation was not that difficult if your are a little handy. No need to call a repair man to install. The instructions tell you to take apart the control panel and dispenser but do not tell you the step by step procedure to take them off. So let me try to help you...First pry/pull off slowly the outer frame that surounds the dispenser. Next the control panel is snaped in place to the dispenser door. you will see three small holes on the bottom of the control board.The outside holes have a tab inside of them. Use an eye glass screw driver and place in hole to push up on the tab and remove control panel. Now unscrew the four screws that hold the dispenser in place. Once removed follow the instruction that came with the heater. One last note, make sure you follow the part in the instructions about splicing the wires 1" from the grommet. This is important when you put everything back together. There is not much space for the splice tabs to go. You'll see what I mean when your done....So put away your hair dryer and by this heater!!
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23 of 25 people found the following review helpful
on February 17, 2011
The water dispenser on my GE refrigerator would freeze up every so often; sometimes after only a couple weeks and sometimes after a few months. What a crappy design by GE. Nonetheless, after searching around a bit on the self repair sites like f**ya I discovered this little baby. I was a bit intimidated at first because it's "electrical" but decided to take a chance. I'm glad I did. It's really a low voltage splice that snaps together. No wire nuts. No stripping wire. The install was very easy (maybe 30 minutes, and I took my time). It's been a few weeks and no more frozen water. The hardest part of the job was pulling off some of the trim work so I could get to the innards. Just pull up gently and it will come apart.
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19 of 21 people found the following review helpful
on January 29, 2012
This product was relatively easy to install and it took me about 15 minutes. I knew it was the line freezing because I disconnect at the bottom of the fridge and tested the pump first.

The wire is self adhesive by the foil tape and fits right underneath the spout. I did not even have to defrost with a blow dryer, the next day all the ice in the tube melted away.

I also changed the flapper at the same time as I believe the combination of poor design and insulation for the spout and the air leakage from the ice dispenser were causing the problem.

I know it is fixed because it works great and I can feel the slight heat that is generated from the wire underneath the spout when I reach up in the device.

100% satisfied with the fix. Lot less than getting a new fridge.

BTW, I have a plastic liner and used the product anyway. I do not believe that it is getting hot enough to melt the plastic liner. It was my only option or get a new fridge.

Will update if I have any issues. Good for now.
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12 of 13 people found the following review helpful
on April 8, 2011
Arrived Promptly.

Installation was simple. The most difficult part was removing plastic trim piece, which became easy after I figured it out. Took approximately 10 minutes to install and reassemble the dispenser.

I wouldn't say the diagrams/instructions are extremely easy to interpret, but if you have some mechanical inclination, you should be able to figure it out.

So far have had the thing installed for a week with no freeze ups. Before installation, I would have to defrost the thing at least daily because it would freeze over night. Made the wife very happy to have filtered water again!

One tip to get it defrosted initially: Turn your freezer setting to 0 (off) and let it sit for an hour or two. Then hit the dispenser with a hair drier for about 10 - 15 minutes (not literally; I mean blow hot air on it).
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5 of 5 people found the following review helpful
on July 17, 2011
This item arrived in 3 days. The heater worked great, my water dispenser defrosted and worked within 2hrs after installed. easy to install. The heater fits under dispenser tube recess area shape just like stick on heater. wires splice together with quick crimp connectors. can be done in less than 30 min. I read in other threads that you can get this free from GE as it is known problem.

Tips:
1.You can verify frozen dispenser tube by inserting a weed wacker line into dispenser tube, u will feel blockage after a few inches in.

2. to remove the front panel insert something into the hole at bottom of panel, this will release tab.

3. do not over tighten screws of sub panel housing. it cracks easily.

4. after install, in 15 minutes you can stick your finger in heater and feel the warm heater working.
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4 of 4 people found the following review helpful
on March 3, 2011
The water line on my GE refrigerator kept freezing up and needing re-thawed. After looking repeatedly for a solution, I found that on the subsequent models they included this heater due to the problem with ice in the water line (due to a flaw in the design). Seems many people are having this problem, and GE has for years danced around fixing the issue. I installed the heater (it only gets to about 80-degrees) and after about 4 hours of waiting, I had running water again.... the line hasn't frozen up since. I wish I had found this solution several years ago - it would have saved me lots of hassle in getting that line cleared out several times a year.

If you have a GE refrigerator and have a waterline freezing issue... this might be just what the doctor ordered.
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6 of 7 people found the following review helpful
on February 11, 2011
Five years after we purchased our GE refrigerator, our water line suddenly started freezing up. According to the GE service bulletins, this is a known issue for many GE fridge models due to condensation collecting in the insulation and freezing around the water line at the dispenser, so we purchased this GE repair kit - a heater for the water line - to resolve the problem.

A few hours after we installed this heater kit, our water line defrosted and it has not frozen up again.

According to the directions this must be installed by a service technician, but my husband (an engineer) was able to install it in just a few minutes. Removing the ice/water dispenser control panel is fairly simple, just come from underneath and release the catches through the holes. Then you stick on the heater (it has an adhesive strip) and use the electrical clips to tie into the existing wires for power. Anyone who is modestly handy would probably be able to install this kit in just a few minutes. Familiarity with this type of wire splice clip is helpful, as the directions were a little thin on how to use them.

Another reviewer mentioned that this product is for refrigerators with metal liners and that his was plastic. I don't think that you can see the actual liner without disassembling the fridge, but the ice dispenser area where the heater is applied is made of plastic on all refrigerators.

We are very pleased with this product and would recommend it to anyone with a similar GE fridge who is experiencing problems with the water line freezing.
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3 of 3 people found the following review helpful
on February 3, 2015
This review is simply to confirm that GE will send out this item free of charge if your refrigerator is listed as an affected model. Called the GE Customer Relations phone number provided by Joel O - (800)386-1215, option 5 and explained the problem and noted that there was a fix for this problem that could be found readily on the internet. The tech on the phone was very polite and after a short hold he informed me that this part number was listed as a fix for my model (GSH22JFXL BB) and he would overnight it free of charge via FedEx. I have not yet installed the item but I will update this review to five stars if it does fix the freezing problem.
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