Customer Reviews

GN Netcom 1000 RHL Remote Handset Lifter

5 star:		(7)
4 star:		(2)
3 star:		(3)
2 star:		(1)
1 star:		(1)

 

 

I've already replaced this item once. I love the headset but the lifter is weird. My second unit failed today ... just like the first one did: it just quit working. So I started to do research on Google related to problems with it. I also remembered seeing reviews on Amazon prior to our original purchase so I came back and read the three that were already attached to this procuct. I was amazed at the July 2007 review that said GN Netcom tech support said to tap the unit on the side. I did and it worked! Needless to say, I laughed right out loud! Evidently a sensor inside the unit is poorly engineered so that every once in awhile it hits a dead spot. A little "bang" on the unit either wakes up the unit or gets the sensor off its dead spot. Go figure. This item has been around for awhile too, so I'm surprised it hasn't been reengineered. Sounds like an insert should be put with the operating instructions saying, "If unit stops working, bang it on its side."

While I like the unit as it is trouble free and works well when it works, I do have an issue with Jabra's repair policy on this unit when it is out of warranty. In my case the problem was simply a broken wire in the connection cable. However Jabra refused to sell me a replacement cable. Instead after a number of holds and transfers on their customer service lines they agreed to "fix" the unit for $35 which amounts to swapping the unit out for a working one. In addition to the $35 repair price I would need to pay for shipping and handling in both directions.

It was also difficult to get a price for the return shipping cost as they wanted me to give them a "blank check" by just enclosing a credit card number to bill against with the final price unknown. That is not how I wish do business. They also refused to allow me to cross ship since they were replacing the product. Cross shipping is allowing me to ship the product back to them as they ship me the replacement with the credit card guaranteeing the return of the defective product. If they don't received the defective one back they charge the full price. That way They could have sent me a return label and I could have shipped the damaged product back in their box - a customer and eco friendly procedure as this is easy for a customer to do and the shipping materials are reused.

So given the costs of replacement and shipping I determined it was cheaper and easier to just buy a new one from Amazon at their discounted price and toss the old one away. As such I am now tossing away a perfectly working item into the trash, other than a broken wire, because Jabra will not sell me a replacement cable and charges a price higher than the street price to fix it, when the cost of shipping is added. What a waste and what a medieval customer service policy. Given their customer service policies, I may decide not to purchase any Jabra products in the future. GN Netcom 1000 RHL Remote Handset Lifter

This is the only one of a kind I've found of this product. While I applaud the concept and use it regularly, I've had to order six of them in the past two years for the same phone. The Remote Answering Device isn't hardy enough for long term use. It breaks and stops hanging up the phone properly.

what a crazy gizmo, but it works flawlessly! I bought this for work when I was setting up one of my bosses with a wireless headset for his office phone. Now he can answer and hangup from anywhere in the office. He presses the button on the ear piece and this device literally lifts or drops the handset on his desk phone.
Nice bridge between old and new technology

Just had this device added to my workphone and it works *sometimes*. Love the idea of cordless and that I can answer the phone away from my desk.

Called GN Netcom CS regarding the inability for the unit to lift the handset and was directed to "tap" the unit firmly on the side and see if it responded better. It did, and that is what I continue to do. It seems they had a cheat sheet that described exactly what the problem might be.

The unit is attached via adhesive to my phone and it will be real hassle to remove, so I slap it to get it going at least once a day.

I have ordered this product many, many times and have had no problems with it.

I had to return the first unit shipped due to a defect. Return procedure was user friendly and the product works perfectly.

I have been using this product for over three years now and have been happy with it overall. It is faster at lifting the handset than the Plantronics units I have used which is nice. It installs easily, and has both a built in mic, and an external mic that you can hook up to alert you when the phone rings. The sensitivity of this mic is also adjustable with a built in dial. I have used this lifter on Nortel M2008, M2016, Cisco 7941, and 7961 phones with no problems.

My only complaint is the durability of the unit. I have broken 2 in 3 years, the first by accidently holding the handset down when it was trying to lift. The second time it just wore out. What happens is after a failure, when you try to use it you get a bad clicking noise. What happens is that there is a threaded shaft attached to the electronic motor which breaks loose. It is attached only with some kind of glue that can't handle any kind of torque. I was able to fix it with some super glue and it has been working for a few weeks. One nice thing is that it doesn't seem to fail partially, when it breaks it breaks for good. So you aren't left wondering if the unit will work when you press the button.

Overall I have been happy with this lifter. I have ordered and installed this unit many time in my Enterprise. The design could be better, but it is inexpensive and reliable.

I just bought this - setting it up was simple and works great. Really love it! Though other reviews on quality and reliability make me cautious about it including this review but until I have there issues, it is awsome!

This product has made my job a little easier since I now don't have to reach for the phone to remove it from the hook.
My only complaint and its a minor one is the tape that is used to secure the RHL to the phone does not stick very well. I will have to purchase some better double sided tape.. Other than that the device works great.