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Jabra GN9350e Wireless Headset

4 out of 5 stars 44 customer reviews
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List Price: $379.00
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  • Up to 350 feet of wireless freedom
  • Wifi-friendly DECT 6.0 technology
  • Future-proof investment: single headset for traditional and PC phone calls
  • Revolutionary wideband sound for IP calls
  • LCD display for easy set-up of personal sound preferences
2 new from $224.95 1 used from $149.95
Warranty Information: This product comes with a 1 year warranty
$234.95 & FREE Shipping. Details In Stock. Sold by iSave and Fulfilled by Amazon. Gift-wrap available.

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Product Description

The dual-function GN9350 wireless headset provides high performance in both traditional and PC-based telephone environments. It provides all the benefits of hands-free mobility in a lightweight, ergonomic¿and future-proof¿design.State-of-the-art Digital Signal Processing (DSP) technology removes impurities from the incoming signal, enriches sound quality, and maintains a safe, consistent volume level. It is also the first wireless headset for IP telephony that features wideband audio (which at 6.8 kHz is more than twice that of conventional telephony!).It also expands your communications potential with a wireless range of up to 300 feet and conference call capability.

Product Details

User Manual [1.28mb PDF]
  • Product Dimensions: 7.5 x 7.4 x 5.6 inches ; 1 ounces
  • Shipping Weight: 2.2 pounds (View shipping rates and policies)
  • Domestic Shipping: Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues.
  • International Shipping: This item is not eligible for international shipping. Learn More
  • ASIN: B001A796IE
  • Item model number: 9326-607-405
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (44 customer reviews)
  • Amazon Best Sellers Rank:
  • Date first available at Amazon.com: October 2, 2001

Customer Reviews

Top Customer Reviews

This is probably the best wireless headset available now. Excellent sound quality, great range, many controls over audio tone and loudness in the earpiece. There are only two minor problems with this headset: It's a little finicky to put back in the cradle, and you get just the slightest echo of your own voice in the earpiece. (Very slight, and can be ignored easily, but the Plantronics does not have these problems.)

The unit has excellent range, and I suffered no loss of audio quality at all when moving anywhere in my house, even with a WiFi network active.

Compared to the Plantronics CS50/CS55, the Jabra GN9350e comes out on top, for the following reasons:
-Jabra has better more natural sounding audio quality when you speak, with better frequency response. Plantronics headsets make your voice sound somewhat tinny and muffled by comparison.

-Jabra has a MUCH better speaker in the earpiece than Plantronics. The Jabra earpiece has pretty good audio quality; not as good as a wired headset, but pretty good. The sound quality you hear in the Plantronics headset is just bad.

-This unit can also hook into any standard phone that has a corded handset. Plantronics can't do that.

This phone is supposed to be able to pair with DECT 6.0 phones, but DECT phones sold in the US don't have pairing mode buttons, so you're out of luck there.

Audio quality when using it with a normal phone is basically perfect.

Some nitpicks: I didn't find the leatherette ear cushion comfortable. You'll want to swap it out for a foam one. Also the included cord for hooking it to your phone necessitates it being right next to the phone.
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I opened the box and had this working with my Cisco IP phone in a matter of minutes with out reading the instructions. I also was able to plug it into my PC and use it with Skype and other applications without cracking the inclosed instructions. This product works just as advertised and as good range around the office. I have used other products from this manufacturer and have been please with them as well.
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Great range. Decent comfort. Can be subject to interference in WiFi saturated environments.

Does your Jabra GN9350 or other DECT VOIP headset make clicking sounds? Read on...

Here is a tip for working with high end wireless routers that use the 5Ghz frequency (n/a/ac) while also using the high end DECT headset (eg Jabra GN9350 headset) connected via USB and operating over VOIP. The advantage of using wifi on the 5Ghz frequency over the old 2.4Ghz frequency band (b/g/legacy n) is that it is super fast (up to 857 Mbps bi-directionally vs 130/300 Mbps), has 2-3 times the range, is less crowed, and is highly stable.

High end routers achieve their speed by using several bandwidths (20/40/80 Mhz) and channels within those bandwidths simultaneously and by 'beamforming' (an algorithm that focuses radio power to a particular device). Note that forcing the DECT phones ensure security hopping across bandwidths and channels.

Technically the wifi and the DECT transmissions shouldn't overlap, but I found a very loud clicking, sharp crackling, and near constant static on my DECT headset to the point where it was nearly unusable.

The issue was in my home office I have multiple wireless devices in one room. A printer and iPhone3 on 2.5Ghz (g/legacy n) , an iPhone5 on 5Ghz (n), two wireless laptop network adapters on 5Ghz (ac), and a DECT headset base. All sorts of radio beams were being focused in the room and saturating all frequencies, bandwidths, and channels.

Solution... on the router I set the 2.4GHz frequency to use just the 20MHz bandwidth and reduced transmission power to the lowest possible before devices drop off. In my case, I dropped the power from 200mW to just 35mW.
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By C. M. on July 20, 2010
Verified Purchase
The sound quality is pretty good, as is the range. I can get up an walk across the office floor (50 - 60 ft) and keep connectivity with no problem or noticeable depredation in voice quality. It works just fine with our Cisco 7900 series phones, but it took a little tweaking to figure out the right setting to get it to work. It also works fine with our Cisco Softphone software and with Skype. I've had problems with me headset all of a sudden cutting out if I use it for 45 or more minutes at a time. We purchased about 15 and I haven't heard complaints from anyone else on the team, so it may just be a problem on my particular set. The battery shows a charge, so I don't think it's the battery draining. If I put it back on the base and start a new call, it usually works just fine...So in general it's a good headset, with some issues.
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I use a magic jack and an AT&T 993 desk phone and this unit works seamlessly between the two. I also have two corded headsets from Plantronics and AT&T, and I always get complaints that my voice isn't loud enough (I'm soft-spoken), but I come across "crystal clear" over this headset. I can also walk through my entire house and yard (2500sq.ft+) without losing quality or freedom. I have to agree with the other reviewer about the earpiece being very uncomfortable, but the headband works fine. I'm very pleased with this headset and I'd buy it again.
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