Customer Reviews

Jabra GN9350e Wireless Headset

5 star:		(3)
4 star:		(4)
3 star:		(1)
2 star:		(0)
1 star:		(2)

 

 

This is probably the best wireless headset available now. Excellent sound quality, great range, many controls over audio tone and loudness in the earpiece. There are only two minor problems with this headset: It's a little finicky to put back in the cradle, and you get just the slightest echo of your own voice in the earpiece. (Very slight, and can be ignored easily, but the Plantronics does not have these problems.)

The unit has excellent range, and I suffered no loss of audio quality at all when moving anywhere in my house, even with a WiFi network active.

Compared to the Plantronics CS50/CS55, the Jabra GN9350e comes out on top, for the following reasons:
-Jabra has better more natural sounding audio quality when you speak, with better frequency response. Plantronics headsets make your voice sound somewhat tinny and muffled by comparison.

-Jabra has a MUCH better speaker in the earpiece than Plantronics. The Jabra earpiece has pretty good audio quality; not as good as a wired headset, but pretty good. The sound quality you hear in the Plantronics headset is just bad.

-This unit can also hook into any standard phone that has a corded handset. Plantronics can't do that.

This phone is supposed to be able to pair with DECT 6.0 phones, but DECT phones sold in the US don't have pairing mode buttons, so you're out of luck there.

Audio quality when using it with a normal phone is basically perfect.

Some nitpicks: I didn't find the leatherette ear cushion comfortable. You'll want to swap it out for a foam one. Also the included cord for hooking it to your phone necessitates it being right next to the phone. Also, the USB cable is short and mini-USB on the base-unit end, so if you need a longer cable you'll need to find one elsewhere. It would be nice if they included more "over-the-ear" earpieces like Plantronics does, but I find them uncomfortable and use the over-the-head ban anyway.

One last thing: Although this unit works great with normal phone and Skype, both this unit and the Plantronics have degraded audio quality when using Teamspeak2. After extensive testing, I can definitely tell you it's a Teamspeak specific issue; a wired headset will give you much better speaking-audio quality with TS2 (But with Skype/Googletalk/Phone these units are great). The Jabra is usable with TS2, but your friends will prefer you use the wired headset. The Plantronics is basically unusable with Teamspeak because the bad quality of the Plantronics speaker, coupled with the lackluster audio reproduction of TS2, makes it difficult to understand your friends when using TS2 with the Plantronics. With the Jabra you can still hear clearly on TS2, even if your own voice is somewhat degraded. With Teamspeak3 on the other hand, the audio quality of this headset is excellent.

All in all, I'm pretty happy with this headset. The Plantronics FEELS like a sturdier, better made unit, and is more ergonomic, but ultimately the audio quality differences overcome that and put the Jabra on top.

I opened the box and had this working with my Cisco IP phone in a matter of minutes with out reading the instructions. I also was able to plug it into my PC and use it with Skype and other applications without cracking the inclosed instructions. This product works just as advertised and as good range around the office. I have used other products from this manufacturer and have been please with them as well.

The sound quality is pretty good, as is the range. I can get up an walk across the office floor (50 - 60 ft) and keep connectivity with no problem or noticeable depredation in voice quality. It works just fine with our Cisco 7900 series phones, but it took a little tweaking to figure out the right setting to get it to work. It also works fine with our Cisco Softphone software and with Skype. I've had problems with me headset all of a sudden cutting out if I use it for 45 or more minutes at a time. We purchased about 15 and I haven't heard complaints from anyone else on the team, so it may just be a problem on my particular set. The battery shows a charge, so I don't think it's the battery draining. If I put it back on the base and start a new call, it usually works just fine...So in general it's a good headset, with some issues.

I use a magic jack and an AT&T 993 desk phone and this unit works seamlessly between the two. I also have two corded headsets from Plantronics and AT&T, and I always get complaints that my voice isn't loud enough (I'm soft-spoken), but I come across "crystal clear" over this headset. I can also walk through my entire house and yard (2500sq.ft+) without losing quality or freedom. I have to agree with the other reviewer about the earpiece being very uncomfortable, but the headband works fine. I'm very pleased with this headset and I'd buy it again.

This product is superior to the AT&T comparable product I've had for several years. Set up was fast and intuitive. Good thing, since it came with no manual. Also missing was the around-the-neck holder for the earphone. Returned it and got a fast replacement, configured exactly the same way. Amazon Cust. Serv. folks kindly gave me the number for the supplier, whom I called at about 10pm EST. The president answered, apologized for the problems and promised to put the missing items in the mail immediately. Impressed the heck out of me. Except that the promise turned out to be empty. If you are OK getting the manual on line (as I did) and don't need all the parts, I highly recommend this earphone.

I work in sales, so I'm on the phone 90% of the time I'm at work. This gives me at least an extra 30 minutes a day, just by being able to walk around the office to the copy machine/fax machine and other tasks that I used to have to wait for a free minute to accomplish. The has excellent range and great style. A number of people at my office have the plantronics headsets and while they seem to work as well I wanted something a little different, I love the look of this one and the charging station. It was very easy to set up to a cisco 7960 series phone and I did buy the headset lifter (GN1000) which is a must have if you are planning on using this with a phone line. I also love this headset because it's compatible out of the box for use with a pc and voip, so I see it as more versatile than a lot of the plantronics ones.

I have used it for a couple of weeks and like it so far. Before, I had two headsets, one for the telephone and one for dictation software. Now with the push of the button I can go from one to the other without having to change headsets. Very convenient.

Bought this unit after reviewing both the Plantronics Savy Office unit and the Jabra 9470. This worked fine for the first day, then for some reason I could not walk any farther than 5 ft from my desk and base unit. I am using this plugged in to my MacBook Pro on 8x8's VoIP softphone system. When I called tech support for Jabra we determined that the unit somehow managed to set itself to the "low" setting, which means you can walk no farther than your desk. I'm not sure how, but I never changed the settings... We walked thru the setup, and boom, it worked fantastic. Range and voice quality were great. Now, a few days later, I am at a different office setting and once again, I cannot walk more than 5 ft from the desk. All settings on the base unit are as they should be. This really defeats the purpose of a wireless headset obviously. I will be returning for the same unit since I do really like the feel, the look, and the voice quality (when it works). Hopefully, I just got a lemon and a new unit will fix all my problems. I will write another review then. If that does not work then I will consider trying the 9470 or maybe have to switch to a Plantronics unit.

Having purchased a similar product from a different source, I was drawn here by a lower price. I was a bit disappointed to receive a headset that I think is inferior to the one I originally purchased. The function of the set seems fine, the base and charger are fine.

Be advised that this headset does not work with DECT or old-style corded phones. Maybe it works with IP, but it says that it works with any corded phone and with DECT phones, and that's what I needed it for. I couldn't get it to work, so I contacted Jabra support, and they couldn't tell me of ANY corded or DECT phones that it will work with.