GOLDMINE 6.0 Business Contact Manager

by Goldmine

Product Features

• Single User

Product Details

Product Manual [947kb PDF]

• Shipping Weight: 4 pounds
• ASIN: B00007B9NM
• Date first available at Amazon.com: August 29, 2006
• Average Customer Review: 2.0 out of 5 stars  See all reviews (17 customer reviews)
• Amazon Best Sellers Rank: #20,597 in Software (See Top 100 in Software)
  • #77 in Software > Business & Office > Schedule & Contact Management > Organizers & Address Books

Product Description

Amazon.com Product Description

An affordable way to quickly share information, automate sales and marketing, and manage e-mail, GoldMine is a team-based contact manager. Specifically designed to help small and mid-size organizations grow, this solution reaches far beyond personal contact managers. Businesses can automate their sales and marketing activities, while utilizing powerful features that help centralize customer information. GoldMine Business Contact Manager provides results right out of the box, and can be even further customized with simple wizards. GoldMine calendar and contact information can also be synchronized with PDAs and other handheld devices.

Product Description

An affordable way to quickly share information, automate sales and marketing, and manage e-mail, GoldMine is a team-based contact manager. Specifically designed to help small and mid-size organizations grow, this solution reaches far beyond personal contact managers. Businesses can automate their sales and marketing activities, while utilizing powerful features that help centralize customer information. GoldMine Business Contact Manager provides results right out of the box, and can be even further customized with simple wizards. GoldMine calendar and contact information can also be synchronized with PDAs and other handheld devices.

Customer Reviews

Most Helpful Customer Reviews

22 of 22 people found the following review helpful:

1.0 out of 5 stars Review other products first! SAVE your money..., May 27, 2003

By A Customer

This review is from: GOLDMINE 6.0 Business Contact Manager (CD-ROM)

We purchased multiple copies of goldmine to share databases, EVERY step of using goldmine is overly complicated and fraught with data loss.

This is a VERY feature-rich product, but apparently only lifelong goldmine users and the developers know how to use this product.

Simple things like merging data, importing records, resolving duplicate records each turn into nightmares.

Support from Front Range Solutions is non-existant -- that is unless you pay (a deal at 35$/call) EVEN INSTALLATION required a support call. Add at least 10 calls to your budget for this product.

I have managed numerous complex software developments and have rarely seen software this obtuse.

20 of 20 people found the following review helpful:

1.0 out of 5 stars This product has the worst support you can imagine, June 26, 2003

By 

"twincitiestim" (Minneapolis, MN) - See all my reviews

This review is from: GOLDMINE 6.0 Business Contact Manager (CD-ROM)

I moved to GoldMine five years ago as it was rated higher than ACT. Four years ago, whenever my computer crashed (remember those days?), I would loose all the data I had entered or changed. It took about a hundred calls to the help desk, over six months to get them to fix the problem. They would like to say it was my problem...but it ended up being theirs. It was a nightmare.
More recently, the 6.X version came out. There are still glitches...the search screen is 3x the size of my 21" screen and won't resize like it should. I am waiting, now over 5 months for this glitch to get fixed.
Yesterday I tried to print out my calendar from the year 2000 to review my appointments. Every option does not allow you to print out the calendar with completed appointments...it just prints out blank pages with the date and no information. After reviewing the website, scaning the news groups, and 3 emails to the help desk...still no answer. The help desk, by the way, doesn't seem to be able to read English. They respond with a generic message each time...as if they haven't even read my message. Each time they write back "Go to File, select Print Reports, and follow the options." They must be morons to think I didn't already try that.
Don't waste your money. Every client I know that works with GoldMine has nightmares.
I would like to move to ACT! but the export option to ACT! won't convert some of my fields properly...I have to figure out how to map the GoldMine fields to the appropriate ACT fields...maybe this program can work if you are a computer wiz...but if you aren't, beware.

22 of 24 people found the following review helpful:

4.0 out of 5 stars Potentially a Great Product but..., April 23, 2003

By 

"quicksilver5" (St. Louis Park, MN United States) - See all my reviews

This review is from: GOLDMINE 6.0 Business Contact Manager (CD-ROM)

I used ACT prior but I needed more flexibility with the data, rather than just a contact manager. I was talked into going to Goldmine. Yes, it offered me much more of data management that I needed in a contact manager. However, for such a great product the customer service and home office support is as bad as it gets. I have yet to get an answer to my questions and issues. Forget about using their home page. I just tried to upgrade to 6.0 from the email they sent me. Can't do it and can't find it on the home page. No surprise. If you get Goldmine, and it is a potentially great program, expect to find a local VAS for software assistance, you won't get it from the home office.