Customer Reviews

GPX KCCD6815DT Under-Cabinet CD Player with AM/FM/Weatherband Radio

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2 star:		(1)
1 star:		(3)

 

 

This seemed to be a great buy. We got it on sale at Target for like $35. However, it had this alarm that came on by default and would start going off all the time. The terrible manual didn't tell how to get it to go off. We finally figured that out, but even with batteries in it, and plugged into a surge protector, it kept resetting itself and that alarm came on by default. We were woken up in the middle of the night and weren't too happy about walking into the kitchen to turn it off. I've never gotten any other GPX product, but don't plan to. Their web site was no help and terrible documentation that came with this product.

I agree 150% with Angela's review. I found the same problems, Weather alert kept going off for no reason and the unit kept resetting itself so even if you turned off the alarm it would come back on when the unit reset itself! I am STILL waiting on the UPS pick up to return the item to Amazon and it has been 3 weeks and 2 calls and numerous e-mails to Amazon. DON'T WASTE YOUR TIME OR MONEY!!!!!!!!!!!

Hi Everyone that reads my review. Please do not purchase this product. It is more aggravation than it is worth for only $59.99. The price is great but it is a piece of junk and a very poor quality that GPX is marketing and very terrible customer service. I was so dissapointed because I do like the style of the cabinet and the slim line feature, the size of the remote and a special holder for it and all the little extra radio band features it has and it does not work!
The last one I returned was December 29th and finally after 2 phone calls to GPX customer service they send us one 1 month later. Unfortnately they did not test this unit before they send it to us and this one the alarm still sounds off and cancels all the programming and the clock goes back to 12:00 and they send us one with a dead battery in the remote control which also did not work. Even though we send them a letter not to send us one until they resolve the problem or upgrade me to one that works! After a second phone call by my husband to customer service whom he had to be harsh with over the phone to started getting some answers from customer service representative. Customer service finally told him that they have finally have an engineer working on their warehouse inventory of them and he is suppose to do something with the program so that this alarm function will not work. I thought what a way to solve a problem than trying to fix the design or re-design this unit so that it does not have this feature. Hopefully this customer service representative was not lying to my husband just to get him off the phone with her, which we both question? Also why can't they come up with something to inform its customers to keep their unit and as soon as they have the problem corrected they will be notified for a complete replacement, of course they won't do something like that! At this point if they do send me one that they dismantel this alarm feature and the rest of the unit works correctly, we would be some what satisfied customer just because we would not have to deal with GPX anymore! My husband and I are so fustrated returning this unit so many times and this is our 5th one between Amazon and GPX consumer services. One thing I have a biggest grip is that they do not communicate with their customers they do not send any type of feed back concerning your return. The only way you know if you added tracking to your shipping cost so you can track it on-line or giving customer service a direct call which cost you money since it is not an 800 number. (Probably the reason they don't they are probably get many back by the 1,000's in their warehouse from consumers and companies that are selling their products).
If you have to send one back make sure you track it and keep all your paper work. We are sending another one back today and see how long it takes for them to send us one and my husband is requesting they test it before they send it to us and we are requesting re-inbursement for our shipping cost. Every time you send one back it cost you approximately $10.00's including shipping with insurance which they request in order for them to pay for shipping a new unit to you.
We will see how this goes? I have a feeling they will send us another one with the same problem. My husband and I will continue to keep at GPX until they get this right! I guess we are a very unusual consumer of their product, the customer service representative even remembers are name. So please any of you that have this product and gave up don't! Maybe they will finally take this product off the market or fix this product. My husband and I do not feel we should have to take a loss for purchasing such a poor quality product as a consumer. If this product is market very poorly they should not be selling them even if it cheap at Amazon or any other store you can purchase them.

Fortunatly or un-f I live in St Louis where you return your defective unit to. I first purchased the KCCD300 model & it lasted 3 days. Accidently noticing that it was a St Louis address I drove downtown to their company headquarters bldg. No problem. Here is a replacement for you (an upgrade version) KCCD6815DT. Took it home installed it and that ALARM goes off and again and again. Have only played cd's twice so we'll see where that goes. FYI they are made in China shipped to St louis then redistributed nationwide. As previouse reviewers have stated-yes it is junk. Since I only paid $25.00 I'll chalk it up to buying on a whim - cheap price cheap item.