| Part Number : | 3650 |
| Item Package Quantity: | 1 |
| Part Number : | 3650 |
| Item Package Quantity: | 1 |
Product Details
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Most Helpful Customer Reviews
30 of 31 people found the following review helpful:
5.0 out of 5 stars
It is now a greater garage door opener,
By
This review is from: GRGE DOOR OPENER TORSION DRIVE (Misc.)
After calling the Wayne Dalton help desk several times, they had me check every important part of my garage door for balance issues. The door was balanced perfectly, so the techs were clearly at a loss to figure out what was wrong. So, they sent me a new motherboard. It was easy to install and, as soon as I did so, the garage door opened/closed perfectly. I have not had a problem with it since (it has been perhaps 5 months since I replaced the mother board). Thus, I would have to say that all of my pain and suffering were simply the result of a defective piece of harware.
Wayne Dalton not only sent me the replacement motherboard, but also sent me a UPS slip to have the old motherboard sent back to them for analysis. None of this, of course, cost me a penny. All in all, this garage door opener is great. I opens and closes faster and quieter than any other garage door opener that I know of. It's very small and there is no overhead unit in the middle of the garage (it simply sits on top of the torsion bar). Furthermore, I think that the phone techs showed great patience with me and were very willing to work with me to resolve the problem. Instead of deleting my original review, I thought it would be useful for those considering this machine to see what I went through. Most people that do installations of this kind know that defective hardware happens, and a good company will replace said hardware. If you install this opener correctly, and it is not working, don't hesitate to call Wayne Dalton and have them work with you. It just might be a defective piece of hardware that is messing everything up. After about 5 months of working properly, I think I can safely say that this machine is excellent.
11 of 12 people found the following review helpful:
2.0 out of 5 stars
Wayne Daltron I-Drive garage door opener,
By RTSki (Colorado) - See all my reviews
This review is from: GRGE DOOR OPENER TORSION DRIVE (Misc.)
I Drive Torsion Garage Dr Opener
Professionally installed on 2 doors summer 2004, one had circuit board replaced 3 times in first month. One door used average of 3x/day other 2x/week, by spring 2007 one door occasionally jammed, by fall one door jammed daily, other door occasionally. Plastic cable drums on end of torsion springs are destroyed by the cable over time, cable jumps onto bar or into plastic ratchet gears, jamming doors partly closed or open. Service availability is an issue here - 1-2 weeks to come see the problem, another several weeks for parts, still more weeks to come fix it. Took 3 months to have a repair made in 2006. Door works nicely when it works. Replacing drums is easy for handiman, but proper adjustment of counterbalancing system is tricky and can be impossible, permanently jamming door, leaving your vehicle stuck inside, or out. Get these only if you have responsive service agent available and plan to have them service the door periodically.
6 of 6 people found the following review helpful:
1.0 out of 5 stars
The i-drive i-junked,
By MLR (Ohio) - See all my reviews
This review is from: GRGE DOOR OPENER TORSION DRIVE (Misc.)
The Wayne Dalton i-drive is an appealing innovative looking product. It promises a high-tech modern way to open your garage door but does not deliver. This product when installed has a mind of its own. It will open when it feels like it and close when it feels like it. Of course the Wayne Dalton folks will tell you your door is not balanced and then next you need professional installation. After I installed the professionals also had their try to no avail. Besides not working properly, the components are not rugged (electronics). I bought this unit at Lowe's and fortunately they returned the product (no questions asked) with my list of complaints to the manufacturer. I never did hear from them after that letter. I bought a traditional old fashioned GENIE garage door opener with NO problems whatsoever! I noticed a year later that Lowe's no longer carries the Wayne Dalton i-drive. I have also had good experience with Chamberlain but STAY AWAY from the i-drive!
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