Top critical review
28 of 29 people found this helpful
Awesome faucet; awful instructions
on August 25, 2010
This is a great faucet and I was fortunate to get a great deal on it through one of Amazon's partners. As another reviewer wrote, the instructions that come with this faucet are not very helpful. The problem that I encountered was the retractable hose was binding in the faucet housing and it would not retract correctly. I had a plumber come out to attempt to install this faucet twice and, after emails and phone calls to the retailer where I got it, the local Grohe rep and Grohe's main support line, we were no closer to being able to achieve a correct install than before. The tips that we received for the installation basically amounted to the assurance that the faucet will work, we just need to find exactly the right position that will allow for the supply hoses to have space for the retractable hose to freely move through the housing. As the other reviewer wrote, the plastic collar (gray on our model) does not appear to help for deck-mounting the faucet (although mine was installed on a self-rimming cast iron sink atop a 1.5 inch butcher's block countertop) and, unless absolutely in the correct position, will bind the movement of the retractable hose and deform under the pressure of tightening the faucet in place.
After struggling with the collar for a while, I figured I would try the install without it and found it worked much easier on our sink/countertop type. With the help of a 17 mm wrench rather than an unwieldy basin wrench or adjustable wrench and with my wife holding the faucet in the right position, I got the faucet satisfactorily installed. I hate to say it, but the comments from Grohe and their reps were correct albeit infuriatingly vague; as I was tightening the faucet I could tell even before I tested it that the installation was right on. The action on the hose is now excellent. My advice for people struggling with the installation is to avoid using the plastic collar unless absolutely necessary on a stainless steel sink or similar installation that would require it, use a 17mm wrench (ratcheting ideally) so that you can get a good purchase on the tightening lug and have a second person hold the faucet in the desired position as far back in the hole as you can. As you are tightening the lug, the ridges on the brass horseshoe looking thing (this is a technical term, obviously) that is part of assembly 46 346 will line up quite well with the outline of the mounting hole. If this is maintained during the tightening, the action on the faucet will be great. In conclusion: faucet: 5 stars, instructions: 2 stars, rounding down to 3 stars because of the hassle.