I live in seattle, Wa, and I live for coffee. I received this Gaggia Espresso Color for christmas this last year (2009) and there is definitely a learning curve... especially going from your regular drip coffee to espresso :-) After reading reviews and tutorials on ''how to pull a perfect shot'' I went to the store, bought a few bags of coffee and got to work. Lets back up a few steps though.
The machine: the machine is beautiful. Its heavy and sturdy, its made with quality parts-- the portafilter is heavy like it should be-- definitely not a chincy machine. The only quaff I have is the red outer shell is plastic. I would have preferred a metal casing, but thats my only issue. The drip tray is removable and easy to clean. The steaming wand does a wonderful job with heating things relatively quickly-- not starbucks fast, but it does the job! The on/off button is in the back of the machine. A little weird, but not difficult to find. This machine is pretty quiet except for the actual brewing part-- luckily that takes less than a minute. you get multiple baskets for the portafilter-- double, single, and "pod". The seal does NOT leak-- the only time it ever has, was when I filled the portafilter with entirely too much coffee and screwed it on too tight. That was operator error, not a faulty machine. You also get a plastic scoop and a plastic tamp-- both work well for being plastic. I've never had issues! You will have to buy your own shot glasses, frothing pitcher, and frothing thermometer though.
Review: I noticed that the grind of the coffee needs to be pretty fine to make it pull a good shot-- I actually have a cheap Black and Decker blade grinder and it works just fine. You just have to really grind it fine! I also noticed that the roast needs to be Medium-- more Brown than Black. I was using a DARK roast and all my shots came out like Tea or Tar. When using Tulley's Medium Breakfast roast, I get a perfect shot-- lots of crema and all! tamping isnt too difficult. fill up the portafilter almost all the way with coffee, tamp it down till its packed pretty firmly (not using like ALL your weight, but make sure its solid.). This is an easy machine to use after you practice a while... i'm so so happy with it!
step by step:
1. make sure there is water in the machine.
2. turn on the machine with empty portafilter in place.
3. start grinding your coffee
4. wait for both green lights to be lit
5. place 2 shot glasses under portafilter, and push BREW button to fill with clean, hot water.
6. take portafilter out, and fill with coffee fine coffee grinds. Tamp. Replace portafilter onto machine to keep warm.
7. steam your milk-- fill the frothing pitcher halfway with milk, make sure the brew button is OFF! (it its on when you twist the brewing knob, hot water will come out instead of steam!) twist the steam knob with the wand IN the milk. Heat. when finished, put a towel over the end of the wand, twist the knob once more to get a short blast of steam to clear the lines.
8. get your cup or mug and put some flavorings in there if you want.
9. dump the hot water out of the shot glasses from earlier. replace them under the machine, and push "Brew" (make sure the steam knob is OFF!).
10. after shot is done brewing, dump it into mug with flavorings and mix! add your milk, and wahhlahh! Coffee!
make sure you clean your portafilter completely and turn off the machine :-)