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2 of 3 people found the following review helpful:
4.0 out of 5 stars
Great for Ground Coffee - Poor Coffee with ESE pods,
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Amazon Verified Purchase(What's this?)
This review is from: Gaggia 31001 Tebe Espresso Machine, Gray (Kitchen)
Gaggia 31001 Tebe Espresso Machine, GrayI researched many brands to replace the machine we had in the office. I wanted a machine that worked equally well with ground coffee and ese pods. Both Amazon and Gaggia said the Tebe worked with ese pods. It does not. The filter basket that comes with the machine permits too much water to go around the coffee pod, producing a weak espresso. I wrote to Amazon who deflected to Gaggia who did not respond to my problem. I googled the issue and found that I was not alone. I was able to purchase a shallower filter basket that make a good espresso with the ese pod. It took two weeks and nearly $20 more to resolve the issue. Customer service seems to be taking a back seat to profits at Amazon and Gaggia. |
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Gaggia 31001 Tebe Espresso Machine, Gray by Gaggia
Out of stock
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