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Most Helpful Customer Reviews
20 of 20 people found the following review helpful:
5.0 out of 5 stars
Perfect Navigation for France,
By
Amazon Verified Purchase(What's this?)
This review is from: Garmin 010-11043-00 City Navigator Europe NT - Benelux/France (Electronics)
I bought this for a trip to France last month, as an add-on for our Nuvi 305. Popped it in, and could instantly start creating favorites for spots we were going to be. Once in France, turned on the unit and it worked perfectly. No manual switching between maps or configuration of any kind: plug it in, and away we went. It has a huge database of points of interest, and it knows about every single street in France, even the tiniest one lane road through vineyards or around minuscule towns. If you have a Nuvi and are going to be in France, I wholeheartedly recommend this.
16 of 19 people found the following review helpful:
1.0 out of 5 stars
It did not work and support was terrible,
By George395 "george395" (Salem, OR USA) - See all my reviews
This review is from: Garmin 010-11043-00 City Navigator Europe NT - Benelux/France (Electronics)
I downloaded the France/Benelux maps from the Garmin website ($99.99) for my Garmin Nuvi 350 GPS to use on a vacation in France, and followed all of Garmin's directions scrupulously. When I arrived in France, the GPS recognized that I was in France but did not find the maps and did not work. I reviewed the manual but that was no help. I emailed Garmin and received a reply in French saying "Due to a spate of calls and emails, please visit our main site...If you can not find the answer to your question please contact our hotline on 01 55 17 81 89."
I tried the website and any other Garmin website I could find online, but could not find what I needed. I called the hotline several times, but each time it answered with a recording in French and I found no option for English. The French recording said to connect the GPS to a computer and then talk with them, but I was in a phone booth! I NEVER got to talk with a live human. I was never able to get the GPS to work in France. After I left I emailed Garmin to complain about their poor service and to ask for my money back. Garmin replied "Thank you for contacting Garmin International. I will be happy to assist you. I do apologize for this but the maps are already tie to your unit and we are not able to credit back the credit card did you tried and contact Garmin Europe to see if they could help you with this matter." Garmin needs to learn how to make adding and using maps dirt simple, and Garmin needs to pay particular attention to providing fast and accurate help in English to traveling Americans. Also, Garmin needs to improve the Garmin Nuvi 350 manual to cover situations like this. Addendum: I complained to Mastercard and was able to get my money back. Too bad I can't be reimbursed for the many frustrating vacation hours wasted trying to get the GPS to work.
7 of 7 people found the following review helpful:
5.0 out of 5 stars
Garmin-France chip,
By
Amazon Verified Purchase(What's this?)
This review is from: Garmin 010-11043-00 City Navigator Europe NT - Benelux/France (Electronics)
I ordered the chip on the Monday prior to the Saturday departure for France. Had the chip by Thursday inserted it and it was ready to go. We set the search to direct us to avoid freeways and had a great 8 days driving the backroads of France. We could not have navigated many of these small one lane roads without the garmin. It made our trip very enjoyable without the stress of trying to read maps, watch for poorly marked small roads and asking for directions.
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