Top critical review
55 people found this helpful
Nice features, but frustrating
on April 21, 2012
I bought The 2555LMT from Staples, as I needed it the next day, and they matched Amazon's price.
First thing, the map update was maddeningly frustrating. I first used the simple Garmin map updater that only downloaded and installed the map. After running this for 30 minutes and seeing no progress, I aborted this. I installed the Garmin Lifetime Updater, which automatically downloads maps. It took more than an hour to download the new map from the web site. I then tried to update the map. I started at 4PM, and at Midnight, it was still running, with no indication of any progress. Usually there is a progress bar, but this software just has a bar with a green light moving back and forth. This is just terrible as a user interface. I was worried about cancelling the update. I send email to product support, which promised to get back to me within 3 business days. I cancelled anyway. The tool warned that I needed to update the system software first (which I thought I had done).
Luckily, I didn't brick the device. It worked even after the abort. I needed the device for a trip, and started using the Garmin. I'm an engineer, and I found the user interface frustrating to use. I wanted to change a route to avoid certain locations. First of all, the default route showed a time of 2H 40m, while Google says it would take a more realistic 3h 15m. I used the "Detour" option, but that found another route without giving me any choices in the route. So I then tried to add a second location in a route, so I could control the route. I was unable to do this. When I wanted to add a second location, it forgot the first stop.
The Garmin site also had a software package called Basecamp for Windows. I installed this, and gloriously it also allowed you to update your device using this tool. I used this, and it updated the map, the voices, help files, etc and all in 15 minutes! Hurray!