(Edited on 1/3/12 with comparison of Garmin versus an Android phone [see page 6 of comments])
(Review updated on Sept. 12th 2011 with summary of changes at the bottom of this review; Garmin software updated verson 3.30.)
>> I've written a rather long review for the 2360LMT, so these first 5 paragraphs are
a quick summary. Note that Amazon has lumped the various 2350 & 2370 models into the
same bucket of reviews, which have slightly different features.
>> 1 ** THE UNIT WORKS AS INTENDED and is great with basic navigation, but there are
some rough spots with some of the bonus features, and sparse documentation. Build
quality is typical of older Garmin units -- solid, not particularly svelte. The touch
screen is fine for entering letters and tapping the "OK" button, but the "drag"
function when scrolling the map around with my fingertip is inconsistent and requires
heavier than normal finger pressure.
>> 2 ** VOICE RECOGNITION works very well, but it's slow on the uptake and not
perfect -- so expect to repeat yourself often. At each step it guides you with a voice
prompt, or you can turn voice prompts off and follow prompts on the screen for faster
entries. Speaking street addresses is surprisingly accurate; voice-navigating the menu
not so smooth.
>> 3 ** THE JUNCTION VIEW screen has been "fixed" with the latest device software: it
displays representations of freeway junctions and off-ramps side-by-side with the map
to help pick the proper lane. The LANE ASSIST function can be a help, but
simultaneously may lead to confusion at complicated freeway junctions. ROUTE
RECALCULATIONS could be faster, but processor speed and animation overall is fast and
smooth.
>> 4 ** DISPLAY is adequately bright except in very bright sunlight, and the screen is
just reflective enough to pose viewing issues unless adjusted precisely. VOLUME is more
than adequate, and can be adjusted/muted by voice command. The TRAFFIC feature seems to
work OK, though not as good as Google traffic on my BlackBerry, and it doesn't make it
clear when my route is being re-drawn due to an accident or congestion. ADVERTISEMENTS
seem to have been eliminated with the latest software updates. (And just like that, as
of 10/20/11, the ads are back! No idea what happened -- didn't update the unit software
or do anything out of the ordinary. *sigh*)
>> 5 ** OVERALL, I recommend this unit. Despite the frustrations I detail below, it
offers the most usable features, with little fluff, for a very good price. Don't expect
perfection, but do expect a very capable GPS with consistent lifetime traffic and a
voice recognition system that makes **some** data entry / navigation tasks easier than
on touch-screen nav units.
>> So with that summary out of the way, on with my review...
I've used a narrow-screen Garmin 200 for the past few years, as well as Google Maps on my BlackBerry Storm. I hesitated purchasing a new GPS because between the two of those devices, I was pretty well covered to get anywhere I needed to go.
But the 2360LMT came along and I couldn't ignore the list of "extra" features it packed in for the price. And let's face it: A cell phone is great for finding stuff, but not actually navigating while driving, and the old nuvi 200 lacked voice recognition, which I considered a significant safety compromise as well as an input hassle.
Initial power-on / boot-up went smoothly with just a couple of "Accept" screens and reminders to register the product with Garmin. No additional setup steps were required, though it took a few minutes for my initial position fix to be calculated. After that, position fix occurs imperceptibly, even when I power the unit on in a city miles away from where I turned it off. However, boot-up takes about 35 seconds to where the device is ready to receive input, and that feels like an eternity when I want to get navigating.
Build Quality & Screen: the 2360LMT isn't "razor thin" like some of the recent, more expensive Garmin lineup. It's not much thinner than my old 200. The screen is reasonably bright, decent resolution, and wide. Brightness can be adjusted with voice commands while driving. If I have sunlight shining on a light colored shirt, the screen tends to reflect that back at me, but can be minimized with very precisely adjusting the tilt of the unit. The animation is smooth, less jerky than my old unit, and the zoom level "flies in" and out depending on vehicle speed & location relative to upcoming turns. It's a very fluid presentation, and Garmin has nicely tweaked the auto-zoom settings in their latest software updates.
One gig on the animation is in an instance when the unit expects me to turn left, but I choose to continue straight ahead, the map follows the predicted route through the turn, then recognizes I've continued straight, so quickly corrects back. If I were at a complex 6-way intersection or round-about in a residential neighborhood, this feature might mistakenly lead me to think that I had turned to the correct street, and I'd prefer it to not use this predictive positioning feature.
The display colors darken automatically at dusk and, surprisingly, darken when I enter the long Caldecott tunnel near my home, even though the tunnel itself isn't depicted on the map. The daytime backlight brightness is stored independently of the nighttime brightness, so when I set it at 100% at noon and 10% at night, it stores both of those settings.
Portrait Mode: the unit has an orientation sensor, so can be used in portrait mode, which is a nice change on long, straight stretches of freeway to "see" off in the distance. The unit takes advantage of portrait mode by automatically zooming back the display a notch, and adjusting the viewing angle at which it looks ahead, to maximize the view towards the horizon. However, for navigating around town where I'm making turns, I prefer the standard landscape mode, where side streets are more readily visible.
Touch Screen Sensitivity: not so hot. Finger taps register fine, but scrolling/"dragging" the map around, for instance on the "show traffic" overview map display, is frustratingly slow. It requires a unusually heavy finger press, not at all like my old nuvi 200. The map doesn't always move, or moves in the wrong direction, or "snaps back" to its previous location when I lift my finger.
Voice Recognition: pretty impressive, yet frustrating. Thankfully, this feature has prevented me from having to use the touch screen much. I say "Voice Command" and the unit pops up a list of commands I can say, such as "find address" or "search by name." I say "Pegasus" and (on the second try; 1st try got me "Recruiters") it confirms, "1. Pegasus?" I say "yes" or "one" and it searches and quickly finds "Pegasus Cycle Works" in Danville. I say "Navigate!" and it plots a route. Very clean.
Likewise, I say "find address" and it asks, "what city in California?" I say "Hayward" and after multiple tries getting that one right (kept wanting to send me to Orange and Onida), it asks for the house number. I don't have to draw out "Four... Two... Six... Eight" and wait for each digit; no, I say "forty-two sixty-eight" and it throws the whole address up on the screen pretty quickly. Again, very clean, and almost always accurate. Alternatively, I can say "spell city" and then spell it out, letter by letter. However, unlike with the typed-in entries, using voice commands I've found no way to skip the city and go straight to the street address.
The downsides? Besides having trouble recognizing some names, there are some other rough spots: When each prompt is spoken -- for instance, "*Boing* What city in California?" I have to pause a beat before I speak the city (there is a "lips" icon in the upper right corner; it turns red when the unit is speaking to me or processing my verbal command, then turns green when it's ready to listen for my command, which takes about a second after it finishes its question). I'd prefer the *Boing* come at the end of the prompt, as soon as it's ready to listen. Alternatively, the volume can be muted to turn off voice prompts, or, as Amazon member maffeo pointed out in the comments to this review, there is an "expert mode" (Tools > Voice Commands > Wrench Icon) that turns off voice prompts (on-screen prompts only). Either method makes voice entry of addresses much faster, accurate and less frustrating.
Using the Favorites list is not well integrated with the Voice Commands. Creating new Favorites from an address entered via voice requires me to back out to the menu, click on "Recently Found", select the location/address, navigate to it, click on the navigation screen to display the overhead map, then select the sidebar menu to bring up the Save prompt. Not intuitive at all, and requires me to begin navigation TWICE to a destination just in order to save it as a favorite. This process could be much more refined to make it easier to program favorites into the unit while killing time.
Also, selecting a Favorite destination from the list using voice commands requires me to scroll through the list, two Favorites at a time (or, if I'm in portrait view, six Favorites at a time), until the destination appears. The Favorites are sorted in order of closest proximity, so when I want directions to Auntie Ginger's house 35 miles away in San Jose, it'll be at the bottom of the list, and I have to scroll down to her entry -- on screen at a time -- before I can select it.
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