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Showing 1-10 of 69 reviews (1 star)show all reviews
43 of 50 people found the following review helpful
on April 9, 2009
I am now onto my third Nuvi. The first didn't work out of the box. The second worked for two days and then broke down. This one stopped working when I upgraded the map (as suggested by Garmin). Garmin's online support is entirely unhelpful - they didn't read my email and simply directed me to a 1800 number where the waiting time to talk to someone is 30-45 minutes.

I recommend anyone who is considering a purchase call 800-800-1020 and see how long the wait for product support is. Then read about all the problems with unlocking maps and product registration.

When the product works, it is wonderful, but poor execution kills it. Spend your money elsewhere.
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67 of 82 people found the following review helpful
on August 30, 2008
I recently purchased a Garmin 260W. Although I was frustrated by earlier Garmin purchases, I still considered the device to be useful enough to buy another. I own a Garmin Edge 305, a Garmin E-Trex Vista Cx, and the Garmin City Navigator North America Map Data. Here is the frustrating part. It seems that no matter what product you buy; it needs to be registered on-line at the Garmin Web Site. Not only that, but also you will also discover that the internal software is not up to date, or that the maps are not up to date and then you must go to the 'Updates & Downloads' page on the Garmin site in order to refresh whatever you have just bought. This is where your problems will begin. When I bought my first Garmin device, the download procedure actually disabled the Garmin software on my computer as well as the device itself, making both unusable until the following Monday when the help desk opened. Of course, the person at the other end of the help desk was able to get everything going again, but it did take almost an hour. When I purchased the second device, the same issues occurred. It seems that Garmin is so paranoid about having someone steal their maps that they purposely introduce files onto your computer that prohibit any modification or change to any of their products, making the ones that were previously installed unusable without calling the help desks.

I originally thought that if I stayed with Garmin devices that I would be able to exchange data between the devices, that if I purchased City Navigator I could use it to update the maps in my Edge or E-trex. That is true, but instead of using a common folder for each device, Garmin creates a new folder for each one. This means that if you want to use the City Navigator map data for each device, it will have to be copied into each device's folder. That's about 2 gigabytes of data. In my case, one folder for the Edge, one folder for the E-trex, and one folder for the City Maps. 2 gigabytes times 3 equal 6 gigabytes of my hard drive used up and not available for something else. When I got a message that my hard drive was nearing capacity, I first un-installed all of the Garmin devices in order to free up some space. After I cleaned up the rest of the system, I decided to re-install the E-trex. Guess what? I am locked out from doing that. Evidently there is some little gremlin security file in there to protect Garmin's precious software data. Looks like I'll be on the phone with India again. By the way, if Garmin support is outsourced to India, why is it then limited to the hours of 8 AM to 7 PM, Monday through Friday?

OK, now back to the story of the Garmin 260W. I brought it home and hooked it to the computer so that I could register it. Guess what? I was told that the maps on the unit that I had just purchased were the 2008 version and that a 2009 version was available either by download or by ordering a DVD. I elected to order the DVD. Although both of my computers are running Windows XP, neither will open the DVD that Garmin sent. So I guess that I will have to call the help desk again in order to get this thing running. Of course, I bought the device knowing that I had problems with earlier purchases, but like an idiot, I went ahead. How frustrating!

I would not recommend that anyone purchase any Garmin devices. Maybe the others are just as frustrating, but I have never run across such difficulty with any other computer-based equipment.
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25 of 29 people found the following review helpful
on September 24, 2010
Verified Purchase
After ordering the Garmin Nuvi 260 W, Amazon waited till it was shipped and then informed me that there is a recall for it: Greetings from Amazon.com.

We have recently learned that Garmin, in cooperation with the National Highway Traffic Safety Administration (NHTSA), is voluntarily recalling certain Nuvi Portable Automotive GPS Products. Our records indicate that you have purchased one of the GPS Products listed in this recall through the Amazon.com website.

The recall involves: Nuvi 200W, 250W, 260W and Nuvi 7xx (where xx is a two-digit number)

Wish I had known this before buying
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16 of 18 people found the following review helpful
on June 7, 2010
This Garmin device works OK giving you direction. However, the maps are really not that accurate and I think they do this by design so that you feel the need to update the maps when they come out. Map updating used to be simple: get a CD/DVD and download via a small application that runs on your PC. Recently Garmin has made changes to this. Now, the update is really expensive and follows a complex, error prone and convoluted process: you will go through not one, not two, but FIVE separate program installs on your computer and the device itself:
1. Download browser plug in
2. Download updater for the Mac
3. Download what you think is the map, but it is not, because there is another map download (see #5); it is actually downloading "Garmin Map Update"
4. Download an update for the device
5. Download "new map" at 1.2GB; took two hours on a high speed connection to abort and give a generic error. Had to restart the download again. Waited another two hours to download.
6. Finally the actual install to the device took over an hour.

For the premium that you pay for the map updates, there should be one install on your computer and one on the device. Garmin clearly doesn't care about customer service and their attitude seems to be "take it or leave it". In this day and age, and for a premium price, this is totally unacceptable. Next time, I will not be buying Garmin.
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26 of 31 people found the following review helpful
on December 14, 2008
Bought this for $149 from bestbuy during CyberMonday. Pros are a nice big screen, decent text to speech, bright screen visible in daylight. However, the maps are really old - probably from 2007. I can't find places that have opened in the last year. Garmin charges a ridiculous amount to update maps. Furthermore the LCD display's touch screen keyboard is flaky. It is slow to respond. The search function is useless. All you will see is an hourglass spinning up and down. The user interface leaves much to be desired. I would have probably bought a TomTom instead of this one. And like all Garmin's at times it can take 10 minutes to find a satellite signal.
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6 of 6 people found the following review helpful
on September 17, 2010
Verified Purchase
Broke after 7 months of use. Garmin offered no help. Every time we call the wait time is 90 to 120 minutes. Who in their right mind is going to put up with that?! It means one of two things, either they don't have enough customer service reps or their products are junk. Either way, it usually marks the beginning of the end for market leaders.
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36 of 48 people found the following review helpful
on August 5, 2008
Everything positive said about this unit I agree with except that it finds satellites quickly. I have waited over 15 minutes for this unit to find a satellite and if you're in a hurry that's a problem.

I can't recommend this unit for that important reason. If you follow the troubleshooting advice on the unit, it tells you to stand still outside away from trees & buildings. Well this happens to be true, because I have had to pull over on the side of the road hold the unit out of the window and wait for a signal, which is FRUSTRATING LIKE CRAZY!

I'm looking for another unit, maybe a MIO...
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5 of 5 people found the following review helpful
on May 21, 2010
Verified Purchase
I've never been happy with the performance of this GPS; from the day I got it from Amazon a little over one year ago it was clunky and low-tech, as well as slow to access satellite reception. But far worse, it died today while we were on a trip and most needed it. I will never buy another Garmin nuvi--and especially not this low-quality model.
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5 of 5 people found the following review helpful
on November 29, 2010
I purchased this through Amazon.com and am very dissappointed, the maps are very old and nothing is up to date.I assumed it would be up to date. Next time, I will go directly to manufacturer
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4 of 4 people found the following review helpful
on June 27, 2010
Verified Purchase
I bought this in January of 2010. From the start, we had problems with it sometimes taking upwards of 30 minutes to acquire a satellite. This is not an issue of the GPS being in my car with no south facing view. I can hold it in my hand while standing in the middle of an empty parking lot and it will still, at times, have problems finding a satellite. I've contacted Garmin customer support and they told me to wipe everything clean (hold your finger on the screen for 10-20 seconds while turning it on). This didn't help. Now Garmin tells me to use a micro USB cable to upload the firmware. Of course, this version of the Garmin GPS doesn't come with a micro USB cable so they told me to buy or borrow one. Thanks Garmin customer service! I do not recommend this particular Garmin GPS, and I certainly wouldn't recommend any Garmin GPS.
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